Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Michelle Gotau

Abuja

Summary

Great communication with proven expertise at excelling in customer service and guest relations. Recognized for delivering exceptional first impressions and swiftly resolving issues, enhancing guest satisfaction. Strong communication skills combined with effective telephone etiquette ensure a welcoming atmosphere, contributing to a memorable hospitality experience.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Remote
02.2024 - 10.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Bachelor of Arts - Guidance And Counselling

University of Jos
Jos
05.2001 -

Skills

Customer service

Guest relations

Great communication

Deal closing

Telephone etiquette

Hospitality services

Certification

Copy writing certificate

Accomplishments

  • Promoted products and encouraged customers to upgrade their existing product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

Remote
02.2024 - 10.2025

Bachelor of Arts - Guidance And Counselling

University of Jos
05.2001 -
Michelle Gotau