Micheal Omeje Chinonso
Lagos
Summary
Adaptable technical support professional with a strong aptitude for problem solving, server and database management, project management and IT product support. Demonstrated strong analytical and troubleshooting skills, coupled with excellent customer service capabilities. Committed to delivering seamless application support and enhancing user satisfaction. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethics and history of self-motivated goal achievements, Proficient in compliance and application security, ensuring adherence to regulatory standards and implementing robust security measures to protect application and ensure data integrity. Adept at software testing, product training, software implementation , Automation and deployment, monitoring and evaluation with demonstrated managerial abilities in ensuring 100% successful completion of deliverables.
Overview
7
7
years of professional experience
Work History
Application Support Analyst
Neulogic Solutions Limited
08.2021 - Current
- Managed the overall implementation and deployment of Software for Clients ensuring seamless integration and functionality alignments to business requirements.
- Performed end to end Application testing ensuring all component and integrations functions correctly achieving 30% reduction in bugs reported by end users.
- Delivered high quality technical support to software users by troubleshooting and addressing user’s inquires or issues promptly.
- Oversaw the management of Oracle Database ensuring robust security and peak performance
- Provided 24/7 support for web and client-based applications
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
- Provided comprehensive training for users to ensure smooth adoption of new applications and features.
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
- Analyzed and developed SQL queries for data extraction, data manipulation and analysis.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Installation and configuration of Oracle Database, Oracle Apex , Ords and Apache Tomcat.
- conducted on-site requirements gathering and product demonstrations for prospective clients achieving 70% success rate in advancing deals.
Chinese Translator
Segilola Gold Mining Company
02.2021 - 08.2021
- Translated written document from one language to another.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted colleagues in overcoming language barriers, fostering a more inclusive work environment.
- Contributed to successful business negotiations by providing real-time interpretation during meetings with international partners.
Student Intern
Blue Alpha Nigeria Limited
01.2018 - 07.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Collected, arranged, and input information into database system.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
Education
Diploma - Chinese Mandarin
Chinese Confucius Institution, Nnamdi Azikiwe University
Anambra State09-2020
Bachelor of Science - Computer science
Nnamdi Azikiwe University Awka
Anambra State11-2019
Advanced Diploma - Computer Science
Nnamdi Azikiwe University Awka
Anambra State09-2016
Skills
- Project Management and research Ability
- Programming skills
- Advanced SQL and Excel
- Network Configuration
- Data analytics
- MySQL, Oracle , PostgreSQL, SQL Server
- Database management
- Technical documentation
- SLA compliance
- Friendly, positive attitude
Timeline
Application Support Analyst
Neulogic Solutions Limited
08.2021 - Current
Chinese Translator
Segilola Gold Mining Company
02.2021 - 08.2021
Student Intern
Blue Alpha Nigeria Limited
01.2018 - 07.2018
Diploma - Chinese Mandarin
Chinese Confucius Institution, Nnamdi Azikiwe University
Bachelor of Science - Computer science
Nnamdi Azikiwe University Awka
Advanced Diploma - Computer Science
Nnamdi Azikiwe University Awka
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