Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Hobbies
Timeline
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Micheal George

Executive Assistance
Ibadan, Oyo State

Summary

  • Executive support
  • Executive support

Experienced Executive Assistant with a strong background in executive support, calendar planning, confidential records management, and administrative coordination. Known for meticulous attention to detail, clear communication, and streamlining workflows to keep priorities on track.

Overview

2
2
Languages
2
2
Certifications
9
9
years of professional experience

Work History

Executive Assistant

S&D Winners Food
01.2021 - Current
  • Managed executive calendars, prioritizing meetings, deadlines, and cross-functional commitments.
  • Coordinated complex travel arrangements, itineraries, and logistics for leadership team.
  • Prepared meeting agendas, briefing materials, and follow-up action trackers.
  • Drafted correspondence, reports, and presentations with strong attention to accuracy.
  • Maintained confidential records, sensitive communications, and organized document systems.
  • Streamlined administrative workflows to improve scheduling, filing, and task tracking efficiency.

Call Center Representative

IBEDC
02.2023 - 01.2025
  • Managed inbound customer inquiries, resolving billing, metering, and service issues with accurate call documentation.
  • Guided customers through account updates, payment issues, and meter-related inquiries using approved procedures.
  • Coordinated complaint resolution across departments, ensuring clear follow-up on unresolved service requests.
  • Logged outage reports and fault complaints into ticketing systems for timely escalation to field teams.
  • Monitored call queues and prioritized urgent cases to maintain service continuity during high-volume periods.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Graduate Intern

Custodian Investment
01.2018 - 02.2021
  • Led prospecting efforts to build qualified pipeline and sustain consistent sales activity.
  • Managed client relationships to identify needs, present solutions, and support repeat business.
  • Prepared tailored presentations and proposals to support decision-making and purchasing approval.
  • Negotiated pricing and contract terms to secure profitable deals and close opportunities.
  • Resolved client concerns promptly to maintain service quality and protect account retention.
  • Mentored junior sales staff on outreach methods, objection handling, and closing techniques.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.

Education

Bachelor of Science - International Relations & Diplomacy

Afe Babalola University
Ado-Ekiti, Ekiti State, Nigeria
04.2001 -

High School Diploma -

Eucharistic Heart Of Jesus Model College
Ilorin, Kwara State, Nigeria
04.2001 -

Skills

Executive support

Administrative support

Schedule & calendar planning

Meticulous attention to detail

Information confidentiality

Office management

Google Workspace and MS Office Suite

AI Tool Proficiency(ChatGPT, Claude AI)

Strong problem solver

Online Research

Interpersonal communication

Professional and mature

Accomplishments

  • Reduced calendar conflicts by 40% by implementing a strict daily time-blocking protocol and buffer system for a C-suite executive.
  • Recovered 10+ hours per week for the CEO by aggressively triaging, prioritizing, and rescheduling lower-priority meetings.
  • Managed high-volume executive inbox (averaging 300+ emails daily), drafting routine responses and filtering urgent items to ensure zero missed critical client requests.
  • Acted as primary liaison between the CEO and external board members, investors, and VIP clients, improving stakeholder response satisfaction ratings.
  • Standardized internal communication templates for recurring updates and meeting agendas, cutting email drafting time in half.
  • Managed end-to-end travel logistics for a 5-person senior leadership team, booking complex international itineraries and reducing travel budget overages by 15%.
  • Reengineered the T&E (Travel & Expense) process using platforms like Concur , cutting monthly expense report submission and approval times from 5 days to 24 hours.
  • Audited and processed quarterly expense reports for senior executives, maintaining 100% compliance with corporate financial policies.
  • Captured and distributed actionable meeting minutes for bi-weekly Board of Directors meetings, establishing a follow-up tracker that increased project completion rates by 35%.
  • Assembled and formatted board briefing packets and slide decks ahead of schedule, ensuring executives entered high-stakes meetings fully prepared.
  • Coordinated cross-functional special projects , acting as a project manager to track milestones, deadlines, and deliverables across department heads.
  • Overhauled office supply inventory systems , negotiating vendor contracts to reduce monthly administrative overhead costs by 12%.
  • Migrated physical filing systems to a secure cloud-based digital workspace (Google Drive / Microsoft SharePoint), improving document retrieval speed and data safety.

Software

Microsoft Office suite

Google workspace

Microsoft

Slack

Zoom

Calendy

Asana

Sales Force

SAP Concur

Claude Ai

Chat GPT

Certification

Microsoft Office Specialist

Interests

Calender and Time Management

Information Sythesis and Research

Cross Functional Relation

Hobbies

  • Event Planning
  • Travel Planning
  • Home Organization
  • Creative Writing or Blogging:
  • Calligraphy .
  • Yoga

Timeline

Call Center Representative

IBEDC
02.2023 - 01.2025

Executive Assistant

S&D Winners Food
01.2021 - Current

Graduate Intern

Custodian Investment
01.2018 - 02.2021

Bachelor of Science - International Relations & Diplomacy

Afe Babalola University
04.2001 -

High School Diploma -

Eucharistic Heart Of Jesus Model College
04.2001 -
Micheal GeorgeExecutive Assistance