Hi, I’m
Micheal Akintoye
Ejigbo
Summary
Organized Customer Service Officer focused on supporting cross-functional teams to increase customer satisfaction through process improvements, committed to developing specific and attainable goals and standards while supporting the vision of the organization with exceptional knowledge of developing strategic plans for service excellence.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
years of professional experience
Work History
Sooyah Bistro Ltd
Operations Manager
01.2025 - Current
Job overview
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
SOOYAH BISTRO LTD, LAGOS
Assistant Operations Manager
01.2021 - 12.2024
Job overview
- Provided visible leadership for the assigned retail outlet team.
- Motivated and directed the team to achieve daily sales objectives, quality standards and other operational objectives set for the team.
- Oversaw the day to day operations and efficient functioning of all units within the outlet.
- Responsible for the entire chain of product management; requisition, ordering, purchase, storage, returns production, and product inventory, considering customer needs and preferences.
- Acted as the Head Customer Relations Officer in ensuring continuous customer service management and improvement.
- Maintained an average of 36% production cost over the period.
- Trained every new hire on proper procedure and daily operation Responsible for daily inventory control and proper ordering of stocks
- Ensured strict compliance to dress code, hygiene standards, quality protocol and general outlook.
SOOYAH BISTRO LTD, LAGOS
Customer Service Officer
01.2020 - 01.2021
Job overview
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Attended to 50+ customers daily and ensuring each customers are attended to within the least possible time
- Handled complaints, provided and expedited the resolution of 95% of customer challenges, proffer solutions and alternatives within the time limits, and followed up to ensure customer satisfaction.
- Educated customers on special pricing opportunities and company offerings.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Seized opportunities to upsell products to customers and achieved a 90% conversion while engaging customers.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
SOOYAH BISTRO LTD, LAGOS
Bistro Cook
01.2019 - 01.2020
Job overview
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously.
- Monitored supply of in-demand products and promptly reordered low-stock items to avoid missed sales.
- Prepared specialty foods such as pizzas, fish and chips, sandwiches and tacos following specific methods requiring short preparation time.
- Prepared and served beverages, such as coffee and fountain drinks.
- Verified that prepared food met requirements for quality and quantity.
- Scheduled activities and equipment used with managers, using information about daily menus to help coordinate cooking times.
- Read food order slips and received verbal instructions as to food required by patron and prepared and cooked food according to instructions.
RAMSCOM SYSTEM INSTITUTE, LAGOS
IT Support (Internship)
01.2015 - 01.2016
Job overview
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.
- Oversaw daily performance of computer systems.
- Assisted with new hire orientation and employee training.
- Performed routine and scheduled maintenance services
Education
Lagos State Polytechnic
HND from Computer Science
01.2019
University Overview
GPA: Upper Credit
Skills
- Issue and Complaint Resolution
- Upselling and consultative selling
- Staff Scheduling
- Efficient and Detail-Oriented
- Solution Coordination
- Inventory Control and Analysis
- Sales Operations
- Kitchen Staff Supervision
- Performance monitoring
- Performance reporting
- Production
Interests
Travelling, Football, Researching gadgets
Timeline
Operations Manager
Sooyah Bistro Ltd
01.2025 - Current
Assistant Operations Manager
SOOYAH BISTRO LTD, LAGOS
01.2021 - 12.2024
Customer Service Officer
SOOYAH BISTRO LTD, LAGOS
01.2020 - 01.2021
Bistro Cook
SOOYAH BISTRO LTD, LAGOS
01.2019 - 01.2020
IT Support (Internship)
RAMSCOM SYSTEM INSTITUTE, LAGOS
01.2015 - 01.2016
Lagos State Polytechnic
HND from Computer Science