Travelling
MICHAEL OLUWATOBI AINA
Summary
Dedicated Booking Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Office Softwares and correspondence management.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Personal Assistant /Booking Manager
Bidemi Olaoba Entertaiment
Lagos
09.2019 - Current
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Sourced and ordered office equipment and supplies.
- Organized and attended meetings and compiled related documents and reports.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
General Administrator
Fastrack Security & Safety Limited
Lagos
06.2017 - 03.2019
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Coordinated with human resources department to handle payroll and personnel databases.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Background checking on security personnels.
- i assisted in investigation duties.
Sales Representative/Customer Services Assistant
Al' Afia Distribution Nigeria Limited
Lagos
05.2015 - 10.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Trained and mentored new sales representatives.
- Expanded customer base and boosted profit within product line.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Exceeded goals for new accounts in single sales cycle.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
Project Coordinator
Youth Action Movement YAM (PPFN)
Lagos
03.2008 - 02.2012
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
- Arranged travel and accommodation for team members and project partners.
- Wrote technical narratives to document processes and design changes.
- Photocopied, distributed and emailed documents to project managers.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Kept corporate and client information confidential, adhering to data safety measures.
Education
Criminology & Security Studies
National Open University Of Nigeria NOUN
Lagos, Nigeria 11.2015 - 01.2016
Desktop Publishing
Florintech Institute
Lagos, Nigeria 10.2007 - 03.2008
Skills
Interpersonal ability
Personal computer maintenance
Outstanding interpersonal skills
Personal grooming standards
Time Management
Energetic personality
Analytical & Creative thinking
Problem solving skills
Interests
Music
Timeline
Personal Assistant /Booking Manager
Bidemi Olaoba Entertaiment
09.2019 - Current
General Administrator
Fastrack Security & Safety Limited
06.2017 - 03.2019
Criminology & Security Studies
National Open University Of Nigeria NOUN
11.2015 - 01.2016
Sales Representative/Customer Services Assistant
Al' Afia Distribution Nigeria Limited
05.2015 - 10.2017
Project Coordinator
Youth Action Movement YAM (PPFN)
03.2008 - 02.2012
Desktop Publishing
Florintech Institute
10.2007 - 03.2008