Michaelin Onaedo Okonyia
Actuarial Science Graduate
Lagos,LA
Summary
Qualified Actuary with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.
Overview
10
10
years of professional experience
1
1
Language
Work History
Customer Support Specialist
Citiworks Integrated Solutions
04.2023 - 12.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
Front Office Manager
Box Residence Apartments and Suits
05.2022 - 02.2023
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Responsible for bookings, information on services both online and offline.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Finance Intern
AIICO Insurance
06.2016 - 12.2016
- Supported organizational account management duties under direct supervision.
- Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
Education
Bachelor of Science - Actuarial Science
UNIVERSITY OF BENIN
Benin City, Edo, Nigeria 04.2001 -
Skills
Active listening
Impeccable Communication
Customer relationship management (CRM)
Help desk support
Social media support
Client Retention
Microsoft Offices
Team Work
Time Management
Canva and QuickBooks
Timeline
Customer Support Specialist
Citiworks Integrated Solutions
04.2023 - 12.2025
Front Office Manager
Box Residence Apartments and Suits
05.2022 - 02.2023
Finance Intern
AIICO Insurance
06.2016 - 12.2016
Bachelor of Science - Actuarial Science
UNIVERSITY OF BENIN
04.2001 -