MICHAEL DAVID MUKHULE

• Sales Forecasting
• Compilation of the sales forecast in full collaboration with the commercial teams for the three main regions being Kenya, Mainland East Africa, and Indian Ocean Islands
• Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results to identify market opportunities and risks developed
• Utilize a collaborative and consensus approach by working with Sales, Marketing and Finance to obtain and ensure that current and accurate information is used in sales forecasts
• Refine systems and methods to continually improve forecasts to better anticipate customer needs
• Forecast plans to be approved by the Commercial Heads
• Sales forecasts to be captured in the Anaplan demand planning software
• Lead and take ownership of the demand review process with all relevant stakeholders – present monthly analysis and updates on the past month
• Ensure close interaction and engagement with the Demand & Supply Planner in the Sales & Operations Planning Process Market Analysis
• Building market intelligence, by tracking distributor and retailer sales out data
• Prepare consolidated reports and analysis of sales out data by market calculating stocks in trade
• Preparation of weekly sales reports for commercial managers
• Analysis of external data such as International Wines and Spirits Report to identify category and market trends
• Sales Force Automation - Convivio
• Build a clear understanding of data capture requirements and challenges of users whilst fully understanding the management information needs of the business
• Perform super user role providing first level support to sales teams
• Escalation of queries as needed to regional office sales capability team
• Develop Power BI dashboards to support decision making, providing actionable insights derived from the analysis of Sales Force Automation data
• Support the Sales Incentive Program target setting and administration
• Collaborate with regional Transformation Office for projects and support
• Stakeholder relations
• Ensuring productive relationships with internal and external stakeholders are maintained
• Developing collaborative relationships with Sales, Finance, Supply Chain, Customers, and the regional Head Office.
• Illustrated concepts with charts and graphs showing historical and forecasted trends.

• Sales call management and developing trade within allocated budget by providing exceptional customer service while developing rapport with over 100 accounts
• Develop and grow positive, cooperative relationships with managers and account owners to ensure mutual growth and profitability
• Identified and qualified prospective clients to generate profitable leads.
• Gain distribution, displays and promotions for all new and existing products in all channels of trade
• Manage successful implementation and execution of promotional activities according to quarterly plans
• Developed and managed partnerships with retailers and distributors.
• Budget management through controlling T&E and controlling development budget within the area
• Generated and submitted sales reports outlining sales volume, potential sales and area prospects.
• Completed various training programs sponsored by Pernod Ricard
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Drove sales of Pernod Ricard products and services by meeting with customers using strategic and organized approach.

• Leveraged CRM to maintain activity, contact and account information of customers and prospects.
• Ensuring product availability and visibility in accounts and selling at the recommended price
• Growing business within the existing accounts, and developing new accounts
• Conducting regular coaching of the distributors’ sales crew and bar attendants, to build product knowledge and sales acumen
• Executing promotion activities of products in designated areas and developing reports on the execution
• Van selling of EABL products to enhance distribution of EABL portfolio
• Bridging the gaps in the market by ensuring the accounts are well stocked with EABL brands portfolio through regular account visits
• Giving upward/downwards feedback from trade regularly to quicken decision making process.
• Adhered to company initiatives and achieved established goals.

• Analytical Reporting – Daily, Weekly, Monthly, Quarterly and Annually performance of Sales operations in the division
• Prepare professional sales presentations for Divisional Leadership Team, scheduled Divisional Meetings and to various levels of management
• Data integrity – through use of system reports to identify trends in data logging practices and by use of audits to confirm authenticity of data
• Supporting Sales Team and Capability Manager in pinpointing of capability gaps through performance reports and sharing insights
• Custodian of Distributor Management System for Distributors processes
• First line support – system/hardware and data troubleshooting, log maintenance and escalation to 2nd line support
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Pitched in to help with office tasks during busy periods and staff absences.
• Coordinated and conducted classes to teach procedures to new staff members.

• Handling Customer’s Complaints and Compliments concerning Airtel Products and Services
• Troubleshooting technical difficulties and escalation to technical experts
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Educated customers where applicable to alleviate need for future contact.
• Recommended potential products or services after analyzing customer needs.
• Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Long Account Opening Process using BFUB (Bank Fusion Universal Banking) System

• Quality Assurance and Verification of accounts
• Writing responses for Simple Banking
• Scanned and stored files and records electronically to reduce paper files and secure data.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Identified and corrected data entry errors to prevent duplication across systems.
• Proofread and edited documents to correct errors.
• Reviewed and updated account information in company computer system.
• Supported data entry across departments as requested, switching promptly to new projects.

• Ensuring high quality Customer Service in all interactions with the stakeholders through traction and feedback among stakeholders
• Daily reconciliation of stocks to ensure proper Stock Management
• Ensuring Working Capital is adequate for stocks replenishment
• Preparation and Analysis of Management Reports
• Running Distributor Management System (D.M.S) that allowed identification of gaps and insight integration
• Health and Safety Champion at the distributor by ensuring zero harm and triggering behavior change at the distributor.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Receiving and keying in data into the KNEC system
• Reviewing keyed data to ensure accuracy
• Reporting to, and liaising with K.N.E.C ICT Centre Officer for any editing and amendments
• Preparing and printing reports
• Compiling, copying and filing records of office activities
• Operating office machines such as photocopiers, scanners and printers
• Typesetting, formatting and editing office documents
• Identified potentially missing or incomplete data and notified Data Steward for verification.
• Assisted in data analyses and preparation of charts, graphs and reports.
• Stayed on top of daily workload with speed and efficiency.

• Weather observations
• Computation of data and coding of SYNOP, CREX and METAR
• Entry into relevant weather registers, forms and cards
• Transmitting the above-mentioned codes to National Meteorological Centre and Data Processing Section every three hours and hourly
• Transmitting of METAR to the Air Traffic Controller at hourly intervals
• Preparation and Transmitting of AGROMET, CLIMAT and Wind data
• Issuance of Low Level Forecast Charts to various airline companies
• Attended and participated in meetings and brainstorming sessions with team members.
• Supported various program activities, assisting with administrative tasks.
• Maintained accurate records and files pertaining to departmental areas of responsibility.
• Maintained positive working relationship with fellow staff and management.

• Weather Observations
• Coding and decoding weather messages
• Transmitting of the coded weather messages
• Weather forecasting and interpretation of various products
• Preparation of Flight Folders for aviation users
• Preparation of TAFs and dissemination of the same for the Aviation Industry
• Customer relations to various Aviation Industry Agents

• Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
• Provided assistance to non-English speakers in translating census materials, verifying comprehension.
• Explained survey functions and objectives.
• Studied maps of assigned areas to plan efficient routes, reaching over 30 community households per day.
• Compiled and reviewed team questionnaire submissions for completeness and accuracy at end of each day, marking incomplete or problematic surveys for further evaluation.
• Double-checked team questionnaires and submissions to promote completeness and viability.
• Met daily with supervisor to discuss and report results.
• Coached three team members on strategies to increase interview numbers and adhere to company protocols.

• Through attending to clients
• Typesetting and formatting of documents
• Operating office machines: Photocopier, Printer and Scanner
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.