Hi, I’m
Michael R. Morrison
Vice President, Operations
Englewood,Colorado
Work Preference
Summary
Michael R. Morrison is a results-driven telecommunications executive with more than 30 years of progressive leadership experience spanning operations management, strategic account management, product management, business development, and enterprise service delivery. Throughout his career, he has successfully led operational initiatives, strengthened customer partnerships, and driven business growth across highly competitive global telecommunications markets.
As Vice President of Operations at Evolution Digital for more than 15 years, Michael has led enterprise-wide operational functions supporting cable operators, telecommunications providers, and hospitality customers across North America, Latin America, and Europe. He provides executive oversight for customer support, field operations, vendor management, service delivery, strategic planning, budgeting, and operational performance, ensuring alignment between business objectives and customer expectations across multiple international markets.
Michael has successfully negotiated and managed multimillion-dollar contracts, developed strategic vendor partnerships that strengthened supply chain resilience, and led tariff compliance, refund, and duty drawback programs designed to reduce financial risk and protect organizational margins. Through data-driven decision-making and continuous improvement initiatives, he has enhanced operational efficiency while supporting scalable business growth.
Previously, as Vice President of Strategic Accounts at ICM Corporation, Michael managed a portfolio of high-value enterprise and carrier accounts, serving as the primary executive contact for key customers. His leadership consistently expanded customer relationships, accelerated solution adoption, and drove sustained revenue growth through strategic account development and executive stakeholder engagement.
Earlier in his career, Michael spent more than 11 years with ARRIS International, where he managed end-to-end product lifecycles, developed product roadmaps, conducted market analysis, and executed go-to-market strategies that aligned product innovation with evolving customer and industry demands.
Recognized for his strategic leadership and operational discipline, Michael combines deep telecommunications expertise with customer-centric execution and cross-functional leadership to deliver measurable business outcomes and long-term organizational growth.
Overview
33
years of professional experience
Work History
Evolution DigitalEnglewood, Colorado
Vice President, Operations
01.2010 - Current
Job overview
- Provide executive leadership for all operational functions of a global provider of digital entertainment and broadband solutions, supporting cable operators, telecommunications providers, and hospitality customers across North America, Latin America, and Europe while aligning operational strategies with long-term corporate growth objectives.
- Direct cross-functional teams spanning customer support, field operations, vendor management, logistics, and service delivery, ensuring consistent execution against service-level agreements (SLAs), operational KPIs, and customer performance expectations across multiple international markets.
- Develop and execute enterprise-wide operational strategies, including budgeting, forecasting, workforce planning, and resource allocation, enabling the organization to scale efficiently while maintaining high levels of service quality, customer satisfaction, and operational effectiveness.
- Lead strategic vendor management initiatives by negotiating and managing key supplier relationships, optimizing cost structures, improving supply chain resilience, and ensuring uninterrupted access to critical technologies and products required to support business growth.
- Spearhead tariff compliance, refund, and duty drawback programs by partnering with legal, finance, and supply chain teams to ensure regulatory compliance, recover eligible costs, minimize financial exposure, and protect organizational profitability.
ICM Corporation
Vice President of Strategic Accounts
01.2005 - 01.2010
Job overview
- Managed a portfolio of high-value enterprise and carrier accounts, serving as the senior executive point of contact for strategic customers and driving long-term relationship growth within highly competitive telecommunications markets.
- Developed and implemented comprehensive strategic account plans that strengthened customer engagement, expanded account penetration, accelerated solution adoption, and consistently generated double-digit revenue growth across key accounts.
- Successfully negotiated multimillion-dollar agreements with enterprise and telecommunications customers, balancing customer requirements with corporate profitability objectives while expanding the scope of products and services delivered.
- Established trusted advisory relationships with C-suite executives and senior decision-makers, providing market intelligence, technology guidance, and long-term solution roadmaps that influenced customers' strategic investment decisions.
- Collaborated closely with product management, operations, sales, and marketing teams to align go-to-market strategies with evolving customer needs, resulting in stronger customer retention, increased revenue opportunities, and enhanced competitive positioning.
ARRIS International
Product Manager
01.1999 - 01.2005
Job overview
- Managed the complete lifecycle of multiple telecommunications product portfolios, overseeing activities from product concept, requirements definition, and business case development through commercialization, market launch, and end-of-life management.
- Developed and executed product roadmaps in collaboration with engineering, sales, operations, and marketing teams, ensuring product offerings aligned with emerging industry trends, customer requirements, and evolving market opportunities.
- Conducted extensive market research, competitive analysis, and customer assessments to support product positioning, pricing strategies, feature prioritization, and long-term portfolio growth initiatives.
- Led cross-functional teams responsible for delivering product releases on schedule and within budget, while maintaining high standards for product quality, customer satisfaction, and operational readiness.
- Partnered with sales and marketing organizations to design and execute go-to-market strategies that strengthened product adoption, enhanced market competitiveness, and supported sustained business growth across cable and telecommunications markets.
ARRIS International
Product Specialist
01.1994 - 01.1999
Job overview
- Served as a primary customer-facing technical resource for telecommunications operators, developing deep expertise in customer environments, operational workflows, and service requirements to ensure successful product implementation and ongoing support.
- Delivered comprehensive onboarding programs, technical training, and post-deployment support for customers and channel partners, driving product adoption, improving customer satisfaction, and strengthening long-term client relationships.
- Collaborated with sales teams to develop customer proposals, deliver product demonstrations, and provide consultative expertise that contributed to major account acquisitions and revenue-generating opportunities.\
- Worked closely with customers to identify operational challenges, recommend tailored solutions, and improve overall product utilization, resulting in stronger customer engagement and enhanced service outcomes.
- Built and maintained strong relationships with customers, channel partners, and internal stakeholders, establishing a reputation for responsiveness, technical expertise, and customer-focused problem-solving that supported long-term business success.
Education
Miami University
Bachelor of Science (B.S)
Websites
Skills
Telecommunications Operations Leadership
Global Service Delivery Management
Strategic Account Management
Operational Excellence & Continuous Improvement
Digital Transformation Strategy
P&L Management & Financial Stewardship
Strategic Vendor & Supply Chain Management
Customer Experience (CX) Optimization
Cross-Functional Team Leadership
Business Growth & Revenue Expansion
Product Lifecycle Management
Enterprise Performance Management (KPIs & Analytics)
Regulatory Compliance & Risk Management
Executive Stakeholder Engagement & C-Suite Relationship Management
Key Achievements Metrics
Leads enterprise operational functions across North America, Latin America, and Europe., Drives operational strategy, budgeting, forecasting, and resource allocation., Implements KPI-driven initiatives enhancing operational performance and service quality., Leads continuous improvement initiatives supporting organizational growth., Managed high-value enterprise and carrier relationships., Negotiated multimillion-dollar contracts while protecting organizational margins., Drove sustained revenue growth through strategic account expansion initiatives., Developed long-term customer relationships supporting business growth objectives., Managed full product lifecycle for multiple telecommunications product lines., Developed market-driven product strategies and commercialization plans., Conducted competitive analysis and market research supporting product innovation., Delivered successful product launches aligned with customer demand., Oversees tariff compliance programs reducing regulatory and financial exposure., Manages tariff refund and duty drawback initiatives protecting company margins., Optimizes vendor partnerships and supply chain performance., Provides executive oversight for operational budgeting and financial performance.
Languages
English
Advanced (C1)
Availability
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Education Credentials
Bachelor of Science (B.S), Miami University
Executive Validation Statement
Justin Michael Morrison is a highly accomplished telecommunications executive with extensive experience leading operations organizations, strategic customer relationships, business development initiatives, product management functions, and enterprise performance improvement programs. His leadership background spans telecommunications operations, customer relationship management, product commercialization, vendor partnerships, service delivery, financial oversight, and operational transformation. Throughout his career, he has consistently demonstrated the ability to optimize operational performance, strengthen customer relationships, drive revenue growth, improve organizational effectiveness, and support sustainable business expansion. Michael's executive expertise includes operations leadership, strategic account management, business development, product management, vendor management, regulatory compliance, and enterprise operational excellence. His ability to align people, processes, customer expectations, and business objectives positions him as a highly effective leader for organizations seeking scalable growth, operational efficiency, and sustained market success.
Timeline
Vice President, Operations
Evolution Digital
01.2010 - Current
Vice President of Strategic Accounts
ICM Corporation
01.2005 - 01.2010
Product Manager
ARRIS International
01.1999 - 01.2005
Product Specialist
ARRIS International
01.1994 - 01.1999
Miami University
Bachelor of Science (B.S)