Michael Arinze Ozoemenam
IT Support Technician (computer Hardware & Network Technician).
Uyo
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
ICT Technician
Zenus Digital Soulution
Uyo
01.2019 - Current
- Configured hardware and drivers to ensure maximum performance on computers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to network and peripheral equipment.
- Built and tested Uninterruptible Power source (UPS)
- Tested and charged batteries
- Prepared data spreadsheets, charts, graphs, and other documents as required
- Assisted customers and addressed their requests
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Assistant IT Manager
Sofer Initiative, Ibom
01.2020 - 02.2022
- Configured hardware and software, set up peripherals such as printers and routers
- Troubleshooted and fixed hardware or software issues
- Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
- Accurately documented instances of hardware failure, repair, installation, and Resolve problems promptly and accurately
- Oversaw development and implementation of improvements to support and network operations.
- Worked well in a team setting, providing support and guidance.
Education
High School Certificate - Sceince
Eastern Commercial High School
Calabar, Cross RIver 03.2018 - 05.2019
DIPLOMA IN APPLICATION OF BUSINESS ANALYTICS - BUSINESS ANALYTICS
Athena Global Education
Online 01.2023 - Current
Apprenticeship Program: Computer & Networking Tech - Information Technology
Global World Solutions
01.2010 - 07.2015
Skills
Python 30Microsoft Front onlinr researchBrowsing, microsoft power pointSKILLENGLISHBUISINESS MANAGEMENTMICROSOFT SERVER2003PYTHONLINUXPOWER POINTSALESPHONE234 8071771650
PC decommission management
Operating system testing
PC refurbishment
Technical Support
Desktop and laptop installations
Web Security
Help desk support
Virus and malware prevention
Network component installations
Hardware and software installation
Technical Analysis
Email account set up
Timeline
DIPLOMA IN APPLICATION OF BUSINESS ANALYTICS - BUSINESS ANALYTICS
Athena Global Education
01.2023 - Current
Assistant IT Manager
Sofer Initiative, Ibom
01.2020 - 02.2022
ICT Technician
Zenus Digital Soulution
01.2019 - Current
High School Certificate - Sceince
Eastern Commercial High School
03.2018 - 05.2019
Apprenticeship Program: Computer & Networking Tech - Information Technology
Global World Solutions
01.2010 - 07.2015