Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Work Availability
Quote
GeneralManager

Michael Ogundare

27A Dominion Avenue, Narayi High Cost,Kaduna

Summary

Motivated personality dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Overview

14
14
years of post-secondary education
13
13
years of professional experience

Work History

Head, Branch Services

First Bank Nig Ltd
Kaduna
07.2020 - Current

Overall Management and supervision of day to day branch operations

Vault Officer

First Bank Nig Ltd
Kaduna
03.2019 - 07.2020

· Operate in receipt and dispatch function dealing with internal and/or external customers, including responsibility for ensuring accurate and secure loading/unloading of CIT vehicles.

· Make Cash deposit/withdrawal from CBN.

· Carry out daily Vault Audits, identifying and investigating discrepancies and report to management as necessary.

· Control exits and entry of vehicles to loading bay(s) and branch where applicable.

· Must always adhere to Operational Standing Orders.

· Complete all necessary paperwork and ensure records are retained and stored correctly.

· Carry out any other duties that are deemed reasonable.

· Liaise with other branches as appropriate, to resolve issues and maintain service.

· Follow company procedures to ensure the security of cash, valuables, staff and premises is maintained at all times.

ATM Custodian, First Bank Nig Ltd
09.2018 - 03.2019

•Ensure prompt loading of the ATM machines (cash and receipt) in line with laid policy and ensure ATM Loading register is duly updated

•Maintain effective availability of ATM operational service on a 24 X 7basis.

•Responsible for ATM till reconciliation.

•Ensure quick resolution of all ATM dispense errors (I –journal Arbiter)

•Provide effective report on the performance and utilization of ATM machine.

•Ensure effective resolution of customer complaints regarding ATM utilization.

•Daily reconciliation of ATM ledger

•Assist Head, Teller

•Comply with the principles and policies in the Information Security Handbook

•Maintain the Security of all Information entrusted to the staff.

Head Quick Service Point

First Bank Nig Ltd
Kaduna
04.2018 - 09.2018

Head Financial Transactions and ATM Custodian

First Bank Nig Ltd
Kaduna, Kaduna
01.2018 - 04.2018

Supervise all cash unit activities (Teller and ATM management)
•Second key custodian to ATM / Breaking of ATM combination.
•Supervise / handle all vault activities; Vault in/out activities, vault cash indent / requisition, vault cash evacuation.
•Receive and handling of Teller cash requisition.
•Ensure cash evacuation for Tellers.
•Modify cash transactions above subordinates‟limit.
•Ensure prompt handling of cheque confirmation.
•Provide or collect Cash through Domestic Operations
•Supervise the reconciliation of all Tellers and ATM till.
•Ensure that branch ATMs are fully functional at all times; In the case of faults, guarantee timely and efficient solution management measures are in place.
•Monitoring of the volume of cash in circulation and vault
•Ensure the Provision of cash for all Agencies that act as a mini branch
•Comply with the principles and policies in the Information Security Handbook
•Maintain the Security of all Information entrusted to the staff

Team Lead, Financial Transactions

Central Market, First Bank Nig Ltd
01.2017 - 12.2017

Ensure the timely confirmation of cheques

•Ensure prompt arrangements for supply of cash to the branch / agencies are made

•Supervise activities of the Tellers.

•Modify cash transactions above Tellers” limit

•Handle vault cash indent /requisitions

•Supervise in-house cheque payment

•Monitor balances of Bulk Tellers to ensure total reconciliation and balances

•Ensure timely evacuation of cash for Tellers

•Handling of teller cash requisition

•Supervise the Payment / receipt of cash deposit

supervise E-payment (Pay Direct, E-transact, etc.) activities

•Supervise receipt of clearing cheques

•Review transaction history to ensure consistency of records

•Assist Teller officers to reconcile cash

•Call over of cash confirmation of all bulk amounts

•Confirmation of cheques for lodgements, presented to other branches

•Comply with the principles and policies in the Information Security Handbook

•Maintain the Security of all Information entrusted to the staff

Head Cash Services/ATM Custodian

First Bank Nig Ltd
04.2013 - 09.2016

Supervise all cash unit activities (Teller and ATM management)

•Second key custodian to ATM / Breaking of ATM combination.

•Supervise / handle all vault activities; Vault in/out activities, vault cash indent / requisition, vault cash evacuation.

•Receive and handling of Teller cash requisition.

•Ensure cash evacuation for Tellers.

•Modify cash transactions above subordinates‟limit.

•Ensure prompt handling of cheque confirmation.

•Provide or collect Cash through Domestic Operations

•Supervise the reconciliation of all Tellers and ATM till.

•Ensure that branch ATMs are fully functional at all times; In the case of faults, guarantee timely and efficient solution management measures are in place.

•Monitoring of the volume of cash in circulation and vault

•Ensure the Provision of cash for all Agencies that act as a mini branch

•Comply with the principles and policies in the Information Security Handbook

•Maintain the Security of all Information entrusted to the staff

Cash Officer

EcoBank Nigeria Plc
06.2012 - 01.2013
  • Kaduna Main Branch, EcoBank Plc, Kaduna.
  • Job Description Vault Management and Administration Cash Management Supervision and Training of both front tellers and note counters Effective and timely customer service at the front shop, by ensuring that transactions are in line with operational guidelines, and proper entries are made for all cash transactions.
  • Adequate supervision of tellers and Head teller to ensure operational Service excellence and an operating environment free of fraud and Irregularities.
  • ATM balancing and maintenance Perform other duties assigned by the Head of Operations.

Cash Management Officer

, Kaduna.
01.2012 - 06.2012

Cash management for branches within North central 1 zone.

Cash deposit/withdrawal from CBN.

Ensuring that branches within the zone close within their vault insured limit.

Cash Management Officer

02.2010 - 01.2012
  • Oceanic Bank, Kaduna.
  • Job Description Cash management for branches within North central 1 zone.
  • Cash deposit/withdrawal from CBN if need be.
  • Ensuring that branches within the zone close within their vault insured limit.
  • Perform other functions as assigned by my supervisor.

Customer Service Officer

03.2008 - 01.2010
  • Oceanic Bank, Kaduna South Branch, Kaduna.
  • Job Description Handling of customer enquiries Checking of account balances.
  • Opening of accounts.
  • Scanning and uploading mandates of accounts opened.
  • Filing of account packages and other related documents.
  • Requisition of cheque books for customers.
  • Printing of monthly statements for customers.
  • Rendering of weekly activity reports.
  • Handling any other request(s) from customers.

Marketer

National Youth Service at Oceanic Bank
Kaduna, Kaduna.
03.2007 - 02.2008

Intern

Kaduna Refining
01.2004 - 03.2004
  • And Petrochemical Company Kaduna, Kaduna State.
  • Involved in routine maintenance of civil infrastructure in the refinery.

Education

Higher National Diploma - Building Technology

Kaduna Polytechnic
Kaduna
01.2004 - 11.2006

National Diploma - Building Technology

Kaduna Polytechnic
01.2001 - 12.2003

Diploma - Computer And Information Sciences

NextGen Computers Institute
01.2000 - 12.2000

High School Diploma -

Rimi College
Kaduna
01.1991 - 12.1997

Skills

ATMundefined

Affiliations

Member, Institute of Chartered Economist of Nigeria (ICEN), Member, Project Management Institute (PMI) Certificate of Completion in Project Management

Interests

Playing keyboards and guitars

Timeline

Head, Branch Services

First Bank Nig Ltd
07.2020 - Current

Vault Officer

First Bank Nig Ltd
03.2019 - 07.2020

ATM Custodian, First Bank Nig Ltd
09.2018 - 03.2019

Head Quick Service Point

First Bank Nig Ltd
04.2018 - 09.2018

Head Financial Transactions and ATM Custodian

First Bank Nig Ltd
01.2018 - 04.2018

Team Lead, Financial Transactions

Central Market, First Bank Nig Ltd
01.2017 - 12.2017

Head Cash Services/ATM Custodian

First Bank Nig Ltd
04.2013 - 09.2016

Cash Officer

EcoBank Nigeria Plc
06.2012 - 01.2013

Cash Management Officer

01.2012 - 06.2012

Cash Management Officer

02.2010 - 01.2012

Customer Service Officer

03.2008 - 01.2010

Marketer

National Youth Service at Oceanic Bank
03.2007 - 02.2008

Higher National Diploma - Building Technology

Kaduna Polytechnic
01.2004 - 11.2006

Intern

Kaduna Refining
01.2004 - 03.2004

National Diploma - Building Technology

Kaduna Polytechnic
01.2001 - 12.2003

Diploma - Computer And Information Sciences

NextGen Computers Institute
01.2000 - 12.2000

High School Diploma -

Rimi College
01.1991 - 12.1997

Work Availability

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Michael Ogundare