Michael Nwobi
Summary
Motivated, Adaptive and communicative individual with a background in technology and client support. Experienced in assisting customers, resolving service issues, and working with teams to maintain high service standards, coupled with growing technical skills and commitment to learning.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Cloud Operations Intern
MainOne solutions by Equinix
Lagos
05.2024 - 10.2025
- Supported clients by responding to technical inquiries and assisting with service-related issues.
- Monitored infrastructure performance to ensure reliable service delivery and customer satisfaction.
- Logged and tracked incidents while coordinating with engineering teams to resolve customer problems efficiently.
- Maintained detailed operational records and reports to support service quality and accountability.
- Assisted senior engineers in identifying system improvements that enhanced service reliability for customers.
- Assisted in daily operations and workflow management for efficient service delivery.
- Coordinated with team members to streamline communication and task execution.
- Participated in training sessions to learn operational procedures and best practices.
- Assisted in the preparation and presentation of operational reports.
Salesperson
Longrich
Lagos
02.2020 - 08.2020
- Assisted customers with product selection and provided detailed information.
- Conducted product demonstrations to showcase features and benefits.
- Managed inventory levels and restocked shelves as needed.
- Built rapport with customers to encourage repeat business and loyalty.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Education
Bachelor of Science - Computer Science
Caleb University
Lagos 11.2021 - 08.2025
Irvington College
LagosSkills
- Programming Languages: HTML & CSS, C, Python
- Research skills: Microsoft Office
- Active listening and Clear articulation
- Excellent verbal and written communication
- Confident phone and email communication
- Fast Learner
- Attention to detail
- Performance improvement
- Relationship management
Certification
- IT ethics certification (February 2024)
- Google digital workshop (April 2022)
- Python Essentials (January 2025)
- IBM- introduction to cloud computing (January 2023)
Timeline
Cloud Operations Intern
MainOne solutions by Equinix
05.2024 - 10.2025
Bachelor of Science - Computer Science
Caleb University
11.2021 - 08.2025
Salesperson
Longrich
02.2020 - 08.2020
Irvington College