MICHAEL NNAJI
Operations Manager
Lagos,Lagos
Summary
Results-oriented professional in sales and marketing operations with extensive experience in regional initiatives. Deep knowledge of business strategy and customer engagement in Nigeria's commercial sectors. Proficient in data analysis, budgeting, and forecasting, with strong communication skills. Open to relocation and travel for career advancement.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Assistant Operations Manager
TASKMASTAS NIGERIA LIMITED.
10.2025 - Current
- Oversaw daily operations efficiently, guaranteeing timely task completion and precise result reporting.
- Enhanced team communication by conducting regular meeting updates and establishing open communication channels.
- Partnered with cross-functional teams to pinpoint areas for enhancement and execute solutions for optimal performance.
- Collaborated with general manager on various operational challenges and promotional initiatives.
- Guided team members in upholding business professionalism through coaching on exceptional service delivery methods for each customer.
- Cultivated strong vendor relationships, negotiating advantageous contracts for goods and services while ensuring quality standards
- Instructed employees on effective collaboration for daily job tasks and attainment of service targets.
- Optimized operational processes through implementation of innovative strategies and procedures, enhancing efficiency.
- Directed logistics management for intricate projects involving diverse stakeholders and stringent deadlines.
- Facilitated budget development and monitoring, identifying cost reduction opportunities where possible.
- Established inventory control measures minimizing waste and enhancing stock levels to align with demand.
- Guaranteed adherence to company policies and legal regulations at federal and local levels.
- Collaborated with various departments on joint projects, enhancing processes for optimal efficiency across all business units.
- Navigated smooth transitions during periods of change by offering guidance and support to staff impacted by organizational restructuring or policy updates.
- Elevated employee performance through creation of comprehensive training programs tailored to individual needs.
- Elevated safety measures through comprehensive risk assessments.
- Negotiated with suppliers to secure favorable pricing enhancing budget efficiency
- Realized substantial cost savings through vendor contract renegotiation.
- Guided team to surpass quarterly goals through strategic planning and execution.
- Enhanced product quality by enforcing rigorous quality control procedures.
- Enhanced customer experience by incorporating feedback into operational enhancements.
- Optimized logistics operations to enhance delivery times.
- Elevated team efficiency through optimized operational processes.
- Spearheaded cross-departmental meetings ensuring seamless project transitions.
- Streamlined workflow to meet tight deadlines while overseeing multiple project timelines.
- Crafted comprehensive reports to guide management decisions.
- Enhanced inventory accuracy through rigorous auditing practices.
- Documented issues for higher management with extensive detail.
Sales Operations Specialist and Support
Konga Group
05.2021 - 08.2025
- Analyze sales data to identify trends, opportunities, and challenges for timely reporting
- Monitored sales performance indicators and compiled comprehensive reports for analysis. Created dashboards to inform head of department on key metrics. Supported ongoing evaluation of sales performance through data-driven insights.
- Facilitate sales process enhancement through streamlined workflows and timely procurement while meeting all ETAs.
- Provide sales teams with training materials, leads, and essential resources for success.
- Partner with teams including marketing, product procurement, and finance to synchronize sales strategies and objectives.
- Facilitate establishment and monitoring of sales performance standards from bidding to delivery.
- support onboarding of accounts such as Air France, KLM, Royal Dutch Airlines, and others.
- Provided operational training support and guidance to sales teams.
- Pinpoint improvement opportunities and implement changes to enhance sales operations.
- Maintain comprehensive documentation of all sales processes and procedures.
- Oversee CRM platforms including Microsoft Dynamics 365, ensuring data accuracy and dependability.
- Engaging prospects and customers through targeted promotional emails.
Marketing and Sales Operation Manager
Multipro Consumer Products Limited.
08.2019 - 03.2021
- Analyze data to identify patterns and optimize sales and marketing strategies aligned with organizational financial goals.
- Demonstrate robust understanding of market industry trends and competitive landscape.
- Oversee costing processes by establishing and enforcing policies and procedures; providing trend analyses and forecasts; clarifying processes and techniques; and formulating actionable recommendations.
- Evaluate potential areas for implementing marketing activation initiatives in specified location, collaborating closely with line manager to enhance product awareness.
- Transmit customer insights to production staff to maintain product quality standards.
- Manage allocation of sales and marketing budgets for area ensuring efficient distribution.
- tolaram group
Sales and Marketing Team Supervisor
Tolaram Group (MCPL)
02.2017 - 08.2019
- Facilitating organization and delivery of critical industry and market insights to identify new distributor opportunities
- Identified inefficiencies in sales operational processes and recommended critical enhancements.
- Optimized spending analysis into an efficient, automated process.
- Managed monthly closing process encompassing invoicing and account reconciliation.
- Assisted with supplementary projects and tasks as necessary.
Graduate Assistant
University Of Portharcourt Choba
01.2016 - 01.2017
- Facilitating the assessment of undergraduate continuous evaluation and conducting diverse library research activities for the department of geology.
- Developing research methodologies or conducting literature reviews.
- Taking on the responsibilities of a teaching assistant and providing support with instructional materials.
- Aid Professors and the department in handling diverse administrative duties.
IT Inventory Officer
Nemel Pharmaceutical Nigeria Limited
01.2013 - 01.2014
- conduct comprehensive data analysis and optimize inventory management procedures for production tabulation unit and capsule division.
- Identify and implement enhancements in processes to optimize IT inventory management.
- Direct hardware maintenance repair activities and equipment replacements.
- Maintain comprehensive records of IT resources encompassing all hardware, software, and licensing agreements.
- Ensure compliance with regulatory standards including GDPR, HIPAA, and GxP.
Education
Bachelor of Science - Mathematics and Computer Science
University of Portharcourt Choba
Portharcourt Rivers State.12-2015
High School Diploma -
Command Day Secondary Enugu
Enugu.01-2009
First School leaving Certificate - undefined
Air Force Primary School 2 Ikeja Lagos
01-2003
Skills
clear communication
Documentation procedures
Strategic planning Financial oversight
Client relationship management
Sales and marketing strategies
Statistical analysis Computational modeling
Analytical problem-solving
References
- John Chibuke, Nnaji, Senior Financial Analyst, nnaji@gmail.com, 08035993557, Mainstreet Capitals
- Josephine Nkiruka, Nwaosu, Area Marketing Manager, jophina@gmail.com, 08063964673, KLM
ACHIEVEMENTS & AWARDS
During my tenure as a Marketing and Sales Operations Specialist, I have successfully contributed to the bucket share, helping the team achieve its financial goals for the Corporate Konga Group. Also been able to close out transactions worth over 12 million dollars for Abia, Anambra, and Imo state government respectively for the procurement of laptops, desktops, tablets, phones and printers., In 2024, I received a promotion to lead the operations department.
Timeline
Assistant Operations Manager
TASKMASTAS NIGERIA LIMITED.
10.2025 - Current
Sales Operations Specialist and Support
Konga Group
05.2021 - 08.2025
Marketing and Sales Operation Manager
Multipro Consumer Products Limited.
08.2019 - 03.2021
Sales and Marketing Team Supervisor
Tolaram Group (MCPL)
02.2017 - 08.2019
Graduate Assistant
University Of Portharcourt Choba
01.2016 - 01.2017
IT Inventory Officer
Nemel Pharmaceutical Nigeria Limited
01.2013 - 01.2014
First School leaving Certificate - undefined
Air Force Primary School 2 Ikeja Lagos
Bachelor of Science - Mathematics and Computer Science
University of Portharcourt Choba
High School Diploma -
Command Day Secondary Enugu