Michael Moses
Abuja,Abuja Federal Capital Territory
Summary
Detail-oriented Personal Assistant with three years of experience in confidential records management, executive calendar oversight, and meeting coordination. Skilled in travel planning and email correspondence, utilising Microsoft Office Suite to enhance productivity. Excels in time management and task prioritisation while fostering strong stakeholder relationships in fast-paced environments.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Personal assistant
C.O.T, City of Transformation
Asaba, Nigeria
2023.06 - 2026.04
- Managed the executive's calendar, scheduled appointments, and coordinated meetings to ensure efficient daily operations.
- Screened and prioritised emails, phone calls, and other communications to improve executive productivity.
- Maintained 100% confidential records, documents, and sensitive information with a high level of discretion.
- Prepared correspondence, reports, presentations, and meeting materials with accuracy and professionalism.
- Coordinated travel arrangements, accommodation bookings, and detailed itineraries for official engagements.
- Tracked tasks, deadlines, and follow-up actions to ensure commitments were completed on time.
- Assisted in organizing events, meetings, and official functions while ensuring all logistical requirements were met.
- Resolved administrative issues promptly, contributing to the smooth running of executive operations.
- Liaised with internal teams, clients, and external stakeholders to facilitate smooth communication.
Facility Manager
C.O.T City of Transformation
Anambra, Onitsha, Nigeria
2023.01 - 2023.06
- Negotiated contracts with vendors, achieved significant cost savings.
- Optimised space utilisation by rearranging office layouts effectively.
- Supervised renovation works to ensure timely completion without exceeding budget.
- Managed contractors to expedite necessary repairs.
- Conducted regular risk assessments to maintain a safe working environment.
- Updated security measures, enhanced overall site safety and security.
- Improved office efficiency by streamlining facilities management processes.
- Monitored energy usage, implemented initiatives to reduce consumption.
- Coordinated building projects, minimising disruption to ongoing operations.
- Worked closely with suppliers to secure cost-effective services.
- Centralised waste management systems for better environmental sustainability.
- Performed routine checks of fire safety equipment; ensured full preparedness for emergencies.
Customer Service Representative
Delon Jobs
Ogun, Abeokuta, NIgeria
2022.03 - 2022.12
- Managed high volume of inbound calls, ensuring timely resolution of customer issues.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Resolved customer complaints with suitable solutions, ensuring positive outcomes.
- Enhanced customer satisfaction through effective resolution of complaints and inquiries.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Assisted customers with varying questions using product knowledge and service expertise.
- Offered technical support, leading to enhanced user experience.
- Collaborated with sales team to maximise product visibility and sales.
Mathematics Instructor
Pinnacle Royal College
Ogun, Abeokuta, Nigeria
2021.03 - 2022.03
- Prepared lesson plans for a structured learning environment.
- Cultivated a positive learning atmosphere with open communication channels.
- Fostered critical thinking skills for improved academic performance.
- Encouraged creative problem-solving approaches, enhancing mathematical proficiency.
- Facilitated after-school help sessions for struggling students, leading to noticeable improvements in grades.
- Contributed to the academic growth of students by providing personalised tutoring sessions.
- Improved student participation, increasing overall class productivity.
- Coordinated parent-teacher meetings to discuss student progress and areas of improvement.
- Designed mathematical models to simplify complex concepts.
- Assigned homework to reinforce learning skills.
- Monitored attendance to verify punctuality and absences.
Education
Bachelor of Science - Chemistry Education
University of Nigeria, Nsukka
Nigeria 2015.09 - 2019.09
Skills
- Confidential Records & Document Management
- Executive Calendar & Schedule Management
- Meeting Coordination & Minute Taking
- Travel Planning & Itinerary Management
- Email & Correspondence Management
- Microsoft Office Suite (Excel, Word, PowerPoint, Power Pivot, Outlook)
- Time Management & Task Prioritization
- Communication & Interpersonal Skills
- Stakeholder & Client Relationship Management
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Document organisation
Languages
English
Fluent
Hausa
Fluent
Igbo
Fluent
Yoruba
Intermediate
Affiliations
- Reading business, leadership, or personal development books
- Organizing events and planning activities
- Research and continuous learning
- Sports and Entertainment
- Music
Certification
- NYSC Discharge Certificate - 2022
- TRCN Certified Teacher - 2019
- Digital Skills Certificate - 2016
Technical Skills
- Microsoft Word
- Microsoft Excel ( Power Query, Power Pivot)
- Microsoft PowerPoint
- Microsoft Outlook
Timeline
Personal assistant
C.O.T, City of Transformation
2023.06 - 2026.04
Facility Manager
C.O.T City of Transformation
2023.01 - 2023.06
Customer Service Representative
Delon Jobs
2022.03 - 2022.12
Mathematics Instructor
Pinnacle Royal College
2021.03 - 2022.03
Bachelor of Science - Chemistry Education
University of Nigeria, Nsukka
2015.09 - 2019.09