Michael KEHINDE
Executive Assistant
Ikeja
Summary
A hardworking, diligent and reliable personality, who is passionate about given responsibilities especially giving high quality attention for good results. From my successful years of experience so far, I have learnt to effectively manage my time and prioritize my workload, therefore possessing the ability to work under pressure within a busy and fast pace environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Pera-Beam LTD
Ikeja
04.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Operator
Freelancer
10.2019 - Current
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Tracked and maintained records for department.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Sent completed entries for evaluation and final approval.
- Searched, extracted and interpreted information to determine correct input procedure.
- Organized, sorted and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Monitored database updates and verified for correctness.
- Maintained files, records and chronologies of entry activities.
- Evaluated source documents to locate needed information.
- Reviewed completed work for compliance with regulations.
Digital Marketing Assistant
FOREVER-LIVING PRODUCT COMPANY
02.2020 - 01.2022
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created and presented pitch materials, proposals and presentations.
- Leveraged tracking data to segment target audiences, trigger campaigns and personalize content.
- Created social media content with innovative brand messaging to support new product launches.
- Optimized social media channels and web pages to improve SEO and usability.
- Directed high-value marketing program with consistent adherence to deadlines and budget constraints.
- Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
- Created wide range of digital assets such as rich media online ads and micro websites.
- Managed digital projects from initial concept through final implementation and live monitoring.
Project Manager
Private Employers
Abeokuta, Ogun state
09.2012 - 12.2014
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Monitored and tracked project metrics and collected data to share with project members.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Documented project progress to fulfill project requirements and establish traceability.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
BSc Agric - Horticulture Science
Federal University of Agriculture
Abeokuta; Ogun State 01.2015 - 10.2021
Skills
Recordkeeping strengths
Advanced MS Office Suite
Filing and data archiving
Strategic planning
Mail handling
Schedule Management
Sorting and labeling
Schedule & calendar planning
Excellent written and verbal communication skills
Ability to pay attention to detail
Ability to multitask
Basic understanding of frequently used computer software and programs, such as Microsoft Office
Typing 40 wpm
Timeline
Customer Service Representative
Pera-Beam LTD
04.2022 - Current
Digital Marketing Assistant
FOREVER-LIVING PRODUCT COMPANY
02.2020 - 01.2022
Data Entry Operator
Freelancer
10.2019 - Current
BSc Agric - Horticulture Science
Federal University of Agriculture
01.2015 - 10.2021
Project Manager
Private Employers
09.2012 - 12.2014