In becoming a team leader
Michael Kakanfo
Customer Care Representative
Ikotun, Lagos,LA
Summary
Proven Customer Service Representative at Base Limited, adept in complaint resolution and active listening, significantly enhanced customer loyalty. Skillfully managed escalated calls, leveraging problem-solving abilities and product knowledge to boost satisfaction. Demonstrated exceptional call center experience, achieving resolutions that align with company goals and customer needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Base Limited
04.2017 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Associate's Degree in Political Science
Haute Ecole De Gestion Et De Technologie (HEGT UNI
Benin Republic 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Customer Relations
Call center experience
Interests
Leadership
Having the ability to motivate people toward a goal. inspiring and persuading others to get on board with the company's work.
Timeline
Customer Service Representative
Base Limited
04.2017 - 08.2020
Bachelor of Science - Associate's Degree in Political Science
Haute Ecole De Gestion Et De Technologie (HEGT UNI
05.2001 -
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