Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Michael Johnson
Sales Manager
Lagos
Summary
Overview
2
Languages
5
years of professional experience
Work History
NNPC-CMS
Zonal Sales Manager
01.2021 - Current
Job overview
- Led regional sales strategy development to enhance market penetration.
- Mentored and trained sales teams to optimize performance and achieve targets.
- Analyzed market trends to inform product positioning and promotional strategies.
- Collaborated with cross-functional teams to align sales initiatives with corporate goals.
Education
Lagos State PolytechnicLagos
HND Telecoms Engineering (Elect-Elect Engineering) from Elect-Elect (Telecoms Engineering)
04.2001
University Overview
- Distinction, LASPOTECH, 2018 - 3.75 GPA Conversion
Skills
Excellent Communication Skills
Excellent Managerial skills
Excellent Computer hands-on
Excellent in Mathematical relations
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Additional Information
Additional Information
Served as a Zonal Head in my previous place of service, where I also continued with my customer service relations to the letter.
Timeline
Zonal Sales Manager
NNPC-CMS
01.2021 - Current
Lagos State Polytechnic
HND Telecoms Engineering (Elect-Elect Engineering) from Elect-Elect (Telecoms Engineering)
04.2001