MICHAEL FIDELIS ODEY
SALES & MARKETING MANAGER
ABUJA ,BWARI
Summary
Dynamic and highly motivated professional with exceptional organisational skills and a strong ability to manage time effectively. Demonstrates outstanding interpersonal communication skills and excels in event management, consistently delivering successful outcomes. Committed to self-development and fostering teamwork, aiming to leverage these strengths in a collaborative environment to drive success.
Meticulous credit professional skilled in managing credit operations and workflows. Prioritises tasks to meet critical deadlines and reduce processing delays. Offers precise attention to detail and firm command of industry standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales and Marketing Manager
Royal Continental Hotels and Apartments
Wuse Zone 4, Abuja
02.2021 - Current
- Develop and implement marketing strategy quarterly
- Evaluating marketing campaigns
- Ensure Effective customer care
- Liaising and Building relationships with guest and public
- Streamlined communication channels within the department, improving efficiency.
- Communicated regularly with senior management on progress updates and new initiatives.
- Trained sales staff, leading to improved selling techniques and customer service skills.
- Utilised social media platforms effectively to boost online presence.
- Fostered strong relationships with key clients for business growth.
- Managed and motivated sales team for enhanced performance.
- Developed, implemented and monitored digital marketing campaigns including research, advertising and public relations efforts to ensure adequate growth and expected results.
- Worked with sales team to solicit and sell products and services to potential clients.
- Developed marketing plans to support department strategies.
GUEST RELATIONS OFFICER
ROYAL CONTINENTAL HOTELS & APARTMENT
Off IBB way, Wuse zone 4
02.2020 - 09.2021
- As a first point of contact, guest are received and given a warm reception
- Customers complaints are taken seriously for a better service delivery and value for their money.
- My customer base is about 40 -60 and calls
- Conducted competitor analysis to stay ahead in the market.
- Created compelling sales pitches to attract potential customers.
- Managed and motivated sales team for enhanced performance.
- Coordinated market research studies, resulting in better understanding of target audience.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Assisted in the organisation of special events for enhanced guest satisfaction.
- Boosted hotel reputation with professional handling of guest relations issues.
- Liaised with other hotel departments to ensure seamless service delivery.
- Delivered exceptional service, resulting in repeat patronage from guests.
- Handled reservation tasks efficiently, reducing waiting times for guests.
- Liaised with management to address escalated complaints or request support on complex account issues,
CREDIT OFFICER 1
CALABAR MICROFINANCE BANK
Calabar, CRS
04.2013 - 10.2016
- Being a link between the client and the bank as an institution.
- Conducting preliminary appraisal of potential client & approval of temporary overdraft for civil & public servant within the client approval limit to the core value of the bank which are INTEGRITY, HONESTY & TRANSPARENCY etc.
- Supporting clients in analyzing loan applications, evaluating and documenting loan decision, and forwarding to the disbursement department.
- Achieved efficient decision-making process by analysing various financial reports.
- Managed portfolio of loans to maintain profitability and reduce loss exposure.
- Utilised advanced Excel functions for efficient data analysis and reporting.
- Collaborated with cross-functional teams, fostering a conducive work environment.
ASSISTANT HUMAN RESOURCE MANAGER
WINSOME SUITE HOTEL CALABAR
Calabar, CRS
02.2010 - 02.2011
- Managing the staff & monitoring the goings-on in the various departments.
- Conducting internal training for all staff as at when due.
- Provide a proper entry/exit via HR portal.
- Assisted in workforce planning with clear understanding of business needs.
- Managed staff conflict resolution, resulted in harmonious work environment.
- Created job descriptions that attracted high-quality applicants.
- Facilitated internal communication channels for better information flow.
- Upheld employee rights by thoroughly investigating grievances.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Handled company recruitment activities to develop high-achieving workforce.
- Advised senior management on employee corrective actions.
GENERAL SUPERVISOR {F&B}
MEGA HILTON HOTEL
Calabar, CRS
03.2006 - 10.2009
- See to the day to day activities on general service delivery
- Quality of services rendered at all times.
- Supervised large teams, ensured successful completion of assigned tasks on time.
- Improved team communication by implementing daily huddles and weekly briefings.
- Implemented new procedures to improve operational efficiency significantly.
- Handled complex problems, resolved them swiftly without affecting workflow significantly.
- Maintained safe work conditions with thorough risk assessments and safety drills.
- Delegated tasks efficiently for improved productivity across the team.
- Fostered a positive work environment by resolving conflicts promptly and fairly.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Logged daily activities and notable incidents during production shifts.
- Improved workplace safety to reduce accidents and near-misses.
Education
BSC - Mass Communication
CROSS RIVER UNIVERSITY OF TECHNOLOGY{CRUTECH}
10.2011
National Diploma (ND) - Mass Communication
THE POLYTECHNIC CALABAR
09.2004
SSCE - MASS COMMUNICATION
ALL SAINT SECONDARY SCHOOL
06.2001
First School Leaving Certificate (FLSC) - NIL
CRUICSHANK SCHOOL
07.1992
Skills
- Organizational Skills
- Interpersonal Communication Skills
- Time Management
- Event Managing Skills
- Highly Engaged in Self development
- Teamwork Ability
Languages
English
Fluent
Affiliations
- Meeting people and being a team player
Activities
- Good Communication Skills
- Computer Proficiency
- Teamwork Leadership
- Customer Services
- Data Analysis
References
- Mr. Nten Ekpang, Lead Trainer, Mind the Gap, Asokoro, Abuja, 08069770470
- Mr. Peter Odah, Nisa Hospital, Alex Ekueme way Off Airport Junction, Jabi, Abuja, 08134070112, 09087209970
- Marylove Ekeh, Sales & Marketing Manager, Royal Continental Hotels & Apartment, Abuja, Abuja, 08036441216
Interests
- Reading
- Traveling
- Communication
- Writing
Certification
Maryam Abacha American University of Nigeria -
Certificate of Participation
On Defining Research and Innovation Strategy for Excellence - October 30th 2025
Personal Information
Education
NATIONAL DIPOLMA ,B.SC
Timeline
Sales and Marketing Manager
Royal Continental Hotels and Apartments
02.2021 - Current
GUEST RELATIONS OFFICER
ROYAL CONTINENTAL HOTELS & APARTMENT
02.2020 - 09.2021
CREDIT OFFICER 1
CALABAR MICROFINANCE BANK
04.2013 - 10.2016
ASSISTANT HUMAN RESOURCE MANAGER
WINSOME SUITE HOTEL CALABAR
02.2010 - 02.2011
GENERAL SUPERVISOR {F&B}
MEGA HILTON HOTEL
03.2006 - 10.2009
BSC - Mass Communication
CROSS RIVER UNIVERSITY OF TECHNOLOGY{CRUTECH}
National Diploma (ND) - Mass Communication
THE POLYTECHNIC CALABAR
SSCE - MASS COMMUNICATION
ALL SAINT SECONDARY SCHOOL
First School Leaving Certificate (FLSC) - NIL
CRUICSHANK SCHOOL