Hi, I’m
Crystel Ona
London
Summary
A dedicated and results-driven professional with a proven track record of delivering exceptional customer service and maintaining an organised front desk. Adept at handling multiple tasks efficiently while resolving challenges and ensuring smooth operations. Recognised for my adaptability, strong work ethic, and positive demeanour, I am committed to achieving excellence in any given role. Seeking an opportunity where I can contribute my skills in creating a welcoming and efficient environment for both clients and team members.
Overview
6
years of professional experience
Work history
Office ConciergeLondon
Corporate Receptionist
07.2022 - 06.2024
Job overview
- Welcomed visitors and clients with professionalism, ensuring a positive first impression
- Managed a high-volume reception area, maintaining cleanliness and organisation
- Directed incoming calls and emails to appropriate departments, facilitating smooth communication
- Coordinated meetings, visitor logs, and database updates for seamless operations
- Assisted with administrative duties, including scheduling appointments, managing mail, and processing documents
- Maintained Front of House presentation, ensuring a consistently welcoming atmosphere
- Handled visitor sign-ins, badge distribution, and notified staff of arrivals, streamlining visitor management.
Eliana Bilingual Nursery
Nursery Admin Assistant
03.2021 - 06.2022
Job overview
- Processed staff and child attendance, starters, leavers, and maintained accurate records
- Managed enquiries and handled HR paperwork efficiently, ensuring smooth administrative operations
- Administered staff holiday requests and petty cash responsibilities
- Organised parent inductions, processed paperwork, and printed materials for nursery rooms.
Blue Bird CareLondon
Care Assistant
02.2018 - 03.2021
Job overview
- Assisted clients with personal care, daily tasks, and supported independent living
- Maintained digital patient records and documented care plans in line with clinical guidelines
- Regularly monitored patient conditions and reported concerns to management
- Participated in family meetings to better understand patient needs, ensuring tailored care plans
- Supported patient well-being by closely monitoring behaviour and progress, ensuring the effectiveness of care plans.
Education
West London College
NVQ Level 2 in Health & Social Care
01.2017 - 1 2018
Westminster Kingsway College
NVQ Level 1 in Health & Social Care
01.2016 - 1 2017
Broomfield Secondary School
GCSEs: A-C in Maths and English
01.2011 - 1 2016
Skills
- Excellent verbal and written communication
- Strong organisational and multitasking skills
- Proficient in MS Office (Word, Excel, Outlook)
- High level of discretion and professionalism
- Customer service and front-of-house management
- Time management and scheduling expertise
Timeline
Corporate Receptionist
Office Concierge
07.2022 - 06.2024
Nursery Admin Assistant
Eliana Bilingual Nursery
03.2021 - 06.2022
Care Assistant
Blue Bird Care
02.2018 - 03.2021
West London College
NVQ Level 2 in Health & Social Care
01.2017 - 1 2018
Westminster Kingsway College
NVQ Level 1 in Health & Social Care
01.2016 - 1 2017
Broomfield Secondary School
GCSEs: A-C in Maths and English
01.2011 - 1 2016
References
Available upon request.
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