Michael Benson-Austine
Operations Manager
SANT’ANGELO LODIGIANO (LODI) ITALY.
Summary
Results-driven Operations Manager with over 5 years of management experience in Real Estate and Dredging industries. Applies strong analytical and critical thinking skills to solve complex operational problems. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability.
Overview
11
11
years of professional experience
1
1
Language
Work History
Operations Manager
Surge Forte Investment Limited
Etiosa
02.2017 - 01.2021
- Managed and motivated high-performing teams for successful KPI attainment.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Liaised with management to align daily operations with overarching priorities.
- Monitored health and safety measures for guaranteed compliance.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Site Manager
Johnson & Rose Limited
Satellite Town
02.2015 - 09.2017
- Fostered positive team culture, promoting collaboration and strong work ethic among site staff.
- Led and managed administrative staff to maintain smooth daily operations.
- Minimised defects through inspections and process reviews.
- Administered site diary with comprehensive visitor, meeting and incident logs.
- Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
- Conducted regular site inspections to comply with safety guidelines.
- Represented organisations at seminars, conferences and business events.
Site Agent
Johnson & Rose Limited
Satellite Town
03.2012 - 01.2015
- Managed site safety and security to prevent intrusion, criminal activity, vandalism and risk to workers.
- Managed delivery and shipment of supplies required for projects.
- Kept site areas clear of obstructions to limit risk.
- Updated managers on project progress for improved forward planning.
Sales Assistant
Megatron Communications
Computer Village
06.2010 - 04.2012
- Collaborated with sales managers to meet target quotas.
- Maintained knowledge of products and features to provide recommendations to customers.
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
- Followed company procedures and guidelines for smooth retail operations.
- Inspected products for damages and expiry dates before processing refunds.
- Displayed wares in temporary structures at markets to attract new customers.
- Demonstrated product usage and features to customers.
- Carried out active selling from initial customer greeting.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Education
Bachelor of Arts - Theatre and Media Arts
Ambrose Alli University
Ekpoma, Edo State 01/2012 - 09/2017
Diploma - Computerr Studies
CHS Computer Institute
Ipaja, LA 08/2008 - 06/2009
WAEC - Art
Word of Faith Secondry School
09/2003 - 08/2009
Skills
Computer Proficiency
Systems implementation
Logistics management
Performance Management
Multi-unit operations management
High-pressure environments
Incident Management
Strategic planning
People Management
Communication improvements
Inventory control
Timeline
Operations Manager
Surge Forte Investment Limited
02.2017 - 01.2021
Site Manager
Johnson & Rose Limited
02.2015 - 09.2017
Site Agent
Johnson & Rose Limited
03.2012 - 01.2015
Sales Assistant
Megatron Communications
06.2010 - 04.2012
Bachelor of Arts - Theatre and Media Arts
Ambrose Alli University
01/2012 - 09/2017
Diploma - Computerr Studies
CHS Computer Institute
08/2008 - 06/2009
WAEC - Art
Word of Faith Secondry School
09/2003 - 08/2009