Michael Babatunde Olorunfemi
Sangotedo
Summary
A dynamic and results-oriented Commercial Manager with comprehensive expertise in leading the commercial ownership and support of both active programs and competitive bids. Proven ability to provide strategic commercial leadership across diverse delivery portfolios and new business initiatives, ensuring the protection of all contractual interests. Expertise includes maximizing profitability, driving successful project delivery, and ensuring strict adherence to regulatory requirements and best business practices.
Overview
8
8
years of professional experience
Work History
Commercial Manager
EKO ELECTRIC DISTRIBUTION PLC
Lagos
06.2021 - Current
- Oversee and manage contractors, including the scope of the entire project, evaluating their performance, and ensuring complete compliance with agreed-upon Terms of Business and business standards.
- Ensures seamless day-to-day operations of the undertaking.
- Ensures smooth day-to-day operations of the Business Unit.
- Delivered commercial support to the District Manager in achieving 100% Energy Accounting, and Collection, advising on project to revenue benefit and commercial considerations of managing projects.
- Played an active role in fostering a strong health and safety culture in the organization resulting in meeting goals of no lost time, injuries.
- Maintained adherence to statutory and legal obligations pertaining to electricity distribution operations.
- Successfully brought down Losses (ATC&C) from 20% in 2023 to an impressive single-digit rate of only 9% currently in 2024, utilizing strategic recovery strategies.
Service Manager
EKO ELECTRIC DISTRIBUTION PLC
Lagos
10.2019 - 06.2021
- Ensures the smooth functioning of the undertaking’s day to day operations.
- Ensures overall coordination and functioning of all Technical and Commercial operations in the Undertaking.
- Responsible for driving revenue collection within the Zone.
- Ensure that various commercial and customer service related targets are achieved within the Undertaking.
- Ensures the overall delivery of satisfactory customer service, investigating and resolving escalated customer complaints.
- Responsible for overall accountability of energy delivered to the Undertaking on a monthly basis.
- Ensures that all faults and complaints are resolved in compliance with safety standards.
- Coordination of the Undertaking stores materials availability (inventory management).
- Responsible for preparing and monitoring the Undertaking annual budget.
- Ensures overall responsibility for all Human Resources, Administrative and Security related activities/ resources in the Undertaking.
Energy Sales Coordinator
IKEJA ELECTRIC DISTRIBUTION COMPANY
Lagos
10.2017 - 10.2019
- Train and manage activities of over 80 staff in the entire sales area.
- Coordinate the Commercial activities in the Undertaking with particular reference to revenue generation and protection, and customer relationship management.
- Resolves billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios.
- Monitors delinquent accounts in an effort to collect or take appropriate action to limit financial exposure.
- Processes accelerated delinquency notification and initiate disconnection action for non-paying customers.
- Takes action on 30/60/90 arrears reports for this customer’s segment, including contact with external customers and internal stakeholders.
- Regular engagement of communities and stakeholders to deliver improved service.
Education
Master of Science - BUSINESS ADMINISTRATION
National Open University of Nigeria (NOUN)
Lagos, Lagos State01.2021
Bachelor of Science - ACCOUNTING
University of Ado-Ekiti State
Ekiti, Ekiti State, Nigeria01.2007
Skills
- Sales coordination
- Project management
- Contract negotiation
- Customer relationship management
- Revenue generation
- Sales strategy
Accomplishments
- Increased collection by 30% while moving Billing efficiency to 92%, leading to single digit ATC&C losses.
- Recognized by management for Most improved Business District year 2022, 2023 and 2024.
References
Available on request
Sales And Marketing Skills
- Administration
- Customer focus
- Identifying and rectifying faults
- Exceeding targets/Revenue Optimization
- Telephone Market research
- Computer Literate/Data analytic
- Resolving Complaints
- Quality Assurance & Reporting
Timeline
Commercial Manager
EKO ELECTRIC DISTRIBUTION PLC
06.2021 - Current
Service Manager
EKO ELECTRIC DISTRIBUTION PLC
10.2019 - 06.2021
Energy Sales Coordinator
IKEJA ELECTRIC DISTRIBUTION COMPANY
10.2017 - 10.2019
Master of Science - BUSINESS ADMINISTRATION
National Open University of Nigeria (NOUN)
Bachelor of Science - ACCOUNTING
University of Ado-Ekiti State