Micah Aniedi Offiong
Benin City
Summary
Banking professional with strong analytical skills and proven track record in financial services. Adept at team collaboration and achieving results while adapting to changing needs. Expertise in customer relationship management, risk assessment, and regulatory compliance. Known for reliability, strong ethical standards, and ability to drive impactful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Banking Officer
FIRST BANK NIGERIA
03.2022 - Current
- Develop relationships with customers, suggest suitable bank services and meet banking needs
- Facilitate smooth daily operations by managing cash transactions, balancing teller drawers, and reconciling discrepancies in a timely manner.
- Strengthen customer relationships with proactive communication and personalized financial recommendations.
- Comply with applicable banking laws and regulations, following company's security and operational procedures.
- Build and communicate advanced working knowledge of complete line of banking products and services
- Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
- Ensure accuracy in documentation processing while adhering strictly to regulatory guidelines for all transaction types.
Customer Service Executive
FIRST BANK OF NIGERIA
02.2020 - 02.2022
- Connected with prospective, new and established customers to assess and determine individual needs
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Addressed customer concerns and complaints and resolved issues promptly
- Built strong knowledge of product line to assist customers in selecting products
Marketing Manager
LITTLE PEARL MPCS
02.2016 - 02.2017
- Created marketing budget, tracked spending for new initiatives and measured Return on Investment (ROI)
- Developed and executed marketing campaigns on social media pages, blog posts and marketing emails
- Provided support in strategic meetings to increase awareness and improve brand recognition
- Balanced the firm's objectives against customer trends when developing successful pricing plans
Education
Bachelor of Science - Accounting
University of Uyo
Uyo, Akwa Ibom StateWAEC - Commercial Science
Community Secondary School
Uyo, Akwa Ibom StateSkills
- Verbal communication
- Creative thinking
- Task prioritization
- Team development
- Customer service
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
Languages
English
Hobbies and Interests
- Researching
- Traveling
- Information Technology
- Playing Football
Awards
- First Bank Most Customer-Centric Staff, BOS Auchi, 2022
- Award of Excellence, Nigerian Universities Accounting Student Association, 2015
Certification
- Associate Chartered Institute of Bankers-(ACIB)
Additional Information
TRAININGS ATTENDED
- Certificate of Completion- First Bank Customer Experience Training, 2024.
- Certificate of Completion- 2024 OMP Anti-Money Laundering and Terrorist Financing Training
- Certificate of Completion - Customer Experience Training 2024.
- Certificate of Completion - Nigerian Data Protection Act.
- Certificate of Completion - Corporate Responsibility and Sustainability: Mainstreaming Climate Risks and Opportunities.
- Training Completion on Ethical Data Handling and Usage Policies.
- Certificate of Completion - Introduction to Financial Crimes and Prevention: Know your Customer and Customer Due Diligence.
Timeline
Assistant Banking Officer
FIRST BANK NIGERIA
03.2022 - Current
Customer Service Executive
FIRST BANK OF NIGERIA
02.2020 - 02.2022
Marketing Manager
LITTLE PEARL MPCS
02.2016 - 02.2017
WAEC - Commercial Science
Community Secondary School
Bachelor of Science - Accounting
University of Uyo
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