Mgbakor Nneka Joyce
HUMAN RESOURCE Manager
Ikorodu,Lagos
Summary
Admin / HR Manager with over 5 years experience coordinating 75+ employee files, payroll inputs, recruitment steps, and office systems across a busy workplace. Handles job postings, interview scheduling, onboarding materials, and time clock accuracy to keep HR processes organized and compliant. Supports day-to-day administration by maintaining records, updating internal databases, and preparing HR metrics reports.
Overview
6
6
years of professional experience
Work History
Admin / HR manager
Biopharma Nigeria Limited
- Current
- Maintaining physical and digital personnel records like employment contracts
- Update internal databases with new hire information
- Initiate, coordinate, and enforce systems, policies, and procedures.
- Gather payroll data like bank accounts and working days
- Publish and remove job ads
- Schedule job interviews and contact candidates as needed
- Prepare reports and presentations on HR-related metrics like total number of hires by department
- Develop training and onboarding material
- Manage time clocking system for office and ensure timely submission, approval, accuracy, and filing.
- Ensure smooth running of all administrative functions in the office.
- 2024 till Date
- Key Responsibilities
Production Lead
MobabyCare Nigeria
01.2023 - 01.2024
- Supervise and efficiently coordinate the activities of production staff, ensuring seamless operations.
- Ensure that production processes consistently meet established quality and quantity standards.
- Address and resolve any production-related problems and challenges, maintaining high productivity levels.
- Conduct regular performance reviews for production staff, offering constructive feedback and guidance.
- Maintain precise and up-to-date production records, including output, quality checks, and inventory.
- Continuously assess and improve production processes to enhance efficiency and reduce waste.
- Trained new production staff to cultivate a skilled and motivated workforce.
- {2023 – Feb 2024}
- Key Responsibilities
Admin & Procurement Officer
MobabyCare Nigeria
01.2022 - 01.2023
- Proficiently handled the organization and management of records, files, and documents, guaranteeing both confidentiality and ease of access.
- Acted as a primary point of contact, managing phone calls, emails, and visitor inquiries professionally.
- Implemented office management procedures, maintained supplies, and ensured smooth day-to-day operations.
- Managed the procurement of goods and services, including sourcing, negotiating, and contracting with suppliers.
- Tracked and monitored spending to ensure compliance with budget and financial regulations.
- {2022 - 2023}
- Key Responsibilities
Customer Care Representative
Jumia Nigeria
01.2019 - 01.2020
- Provided exceptional customer service to online customers through phone, email, and live chat.
- Successfully resolved customer issues in a timely and efficient manner, ensuring customer satisfaction.
- Demonstrated in-depth knowledge of products and services to answer customer questions effectively.
- Proficiently processed customer orders and returns, maintaining accuracy and efficiency.
- Consistently upheld high levels of customer satisfaction through attentive and empathetic interactions.
- {2019 - 2020}
- Key Responsibilities
Secretary
Virtual Risk Managers Limited
01.2019 - 01.2019
- Provided comprehensive administrative support, including scheduling, calendar management, and correspondence handling.
- Efficiently organized and managed records, files, and documents, ensuring confidentiality and accessibility.
- Acted as a primary point of contact, managing phone calls, emails, and visitor inquiries professionally.
- Implemented office management procedures, maintained supplies, and ensured smooth day-to-day operations.
- {2019}
- Key Responsibilities
Customer Care Support
Handy’s Signature
01.2018 - 01.2018
- Addressed customer complaints with professionalism and finesse, ensuring satisfaction.
- Guided new customers through the onboarding process, ensuring they understand products
- Provided regular reports and updates to both customers and internal teams.
- Identified upsell opportunities and worked with sales teams to expand customer relationships.
- {2018}
- Key Responsibilities
Sales Representative
Odeva Spiv Ventures
01.2016 - 01.2017
- Conducted product/service presentations and demonstrations.
- Negotiated terms and close sales deals.
- Built and maintained client relationships to ensure satisfaction
- Kept records of sales activities and reported to the sales manager
- {2016 - 2017}
- Key Responsibilities
Marketing & Account Officer
Ruba Securities and Investment
01.2011 - 01.2012
- Developed and executed marketing plans that align with the company's overall marketing strategy
- Managed customer relationships, including developing and maintaining customer profiles, tracking customer interactions, and resolving customer issues
- Provided administrative support to the Marketing Department, including scheduling meetings, preparing presentations, and managing marketing materials
- Stayed up-to-date on marketing trends and best practices
- {2011 - 2012}
- Key Responsibilities
Education
HND - Chemistry
08-2018
National Diploma - Science Laboratory Technology
08-2015
Skills
Administrative management
Project management
Communication
People management
Vendor management
Performance appraisal coordination
Office budget management
HR policy administration
Employee relations
Payroll administration
Complaint resolution
Customer success
Relationship management
Stakeholder coordination
Client retention
Customer onboarding
Escalation management
References
Available upon request.
Timeline
Production Lead - MobabyCare Nigeria
01.2023 - 01.2024
Admin & Procurement Officer - MobabyCare Nigeria
01.2022 - 01.2023
Customer Care Representative - Jumia Nigeria
01.2019 - 01.2020
Secretary - Virtual Risk Managers Limited
01.2019 - 01.2019
Customer Care Support - Handy’s Signature
01.2018 - 01.2018
Sales Representative - Odeva Spiv Ventures
01.2016 - 01.2017
Marketing & Account Officer - Ruba Securities and Investment
01.2011 - 01.2012
Admin / HR manager - Biopharma Nigeria Limited
- Current
Federal Polytechnic, Nekede - HND, Chemistry
Delta State Polytechnic, Ozoro - National Diploma, Science Laboratory Technology