Mfon Ekam
Digital Marketing Consultant
Ibadan,Nigeria
Summary
Result oriented team player with a comprehensive experience in achieving record-high customer satisfaction ranking. Possesses the ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Direct Sales Executive
Access Bank through Strategic Outsourcing Limited
Ibadan , Nigeria
2019.11 - 2023.06
- Built relationships with customers and communities to promote long term business growth.
- Attended daily, monthly sales meetings and quarterly sales trainings.
- Monitored service after each sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
Customer Service Representative
Airtel Nigeria through iSon BPO
Ibadan , Nigeria
2017.10 - 2019.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Linguistics And Nigerian Languages
2010.02 - 2015.09
Skills
Sales expertise
Certification
Human Resource Management Resource Education - USA
Timeline
Digital Marketing - Accenture USA
2020-06
Direct Sales Executive - Access Bank through Strategic Outsourcing Limited
2019.11 - 2023.06
Customer Service Representative - Airtel Nigeria through iSon BPO
2017.10 - 2019.09
Human Resource Management Resource Education - USA
2016-09
University of Uyo - Bachelor of Arts, Linguistics And Nigerian Languages
2010.02 - 2015.09
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