Mfon Ekam
Digital Marketing Consultant
Ibadan,Nigeria
Summary
Result oriented team player with a comprehensive experience in achieving record-high customer satisfaction ranking. Possesses the ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Direct Sales Executive
Access Bank through Strategic Outsourcing Limited
Ibadan, Nigeria
11.2019 - 06.2023
- Built relationships with customers and communities to promote long term business growth.
- Attended daily, monthly sales meetings and quarterly sales trainings.
- Monitored service after each sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
Customer Service Representative
Airtel Nigeria through iSon BPO
Ibadan, Nigeria
10.2017 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Linguistics And Nigerian Languages
02.2010 - 09.2015
Skills
Sales expertise
Professional telephone demeanor
Recordkeeping strengths
Administrative support
Content marketing
SEO proficiency
Online marketing
Content Development
Certification
Human Resource Management Resource Education - USA
Timeline
Digital Marketing - Accenture USA
06-2020
Direct Sales Executive - Access Bank through Strategic Outsourcing Limited
11.2019 - 06.2023
Customer Service Representative - Airtel Nigeria through iSon BPO
10.2017 - 09.2019
Human Resource Management Resource Education - USA
09-2016
University of Uyo - Bachelor of Arts, Linguistics And Nigerian Languages
02.2010 - 09.2015