MESOMA MEZIE-AKABUDU
MEZIE
LAGOS
Summary
Experienced Customer Relationship Manager bringing 5 years of quality performance in customer support roles. Results-driven Customer Support Representative, promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results
Overview
6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Customer Success Manager
Global Wissen Consult
LAGOS
02.2019 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Created customer support strategies to increase customer retention.
- Managed department call volume of 150 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Conducted training and mentored team members,6 collegues, to promote productivity and commitment to friendly service.
Customer Relations Officer
Credo Super Stores
LAGOS
08.2016 - 09.2018
- Developed and implemented standards for staff to provide consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Made customers aware of current and new programs and services.
- Maintained statistical database of customers using Excel and Power Bi for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Education
High School Diploma -
Loyola Jesuit College
Abuja,Nigeria 08.2010 - 07.2016
Bachelor of Science - Computer Science
University of Nigeria
Nsukka,Enugu 11.2018 - 06.2021
Skills
Client service optimization
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved 150+ user tickets weekly.
- Coordinated the daily newsletter sent out to our 500+ subscribers.
Timeline
Customer Success Manager
Global Wissen Consult
02.2019 - Current
Bachelor of Science - Computer Science
University of Nigeria
11.2018 - 06.2021
Customer Relations Officer
Credo Super Stores
08.2016 - 09.2018
High School Diploma -
Loyola Jesuit College
08.2010 - 07.2016
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