Merit Edward Okorouga
Port Harcourt,Port Harcourt Nigeria
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
2026
2026
years of professional experience
Work History
Head Cashier
Sunky supermarket
Port Harcourt, NG
04.2024 - Current
- Managed cash register operations efficiently during peak hours.
- Trained new cashiers on proper checkout procedures and customer service skills.
- Assisted customers with transactions, returns, and product inquiries consistently.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to improve store operations and workflow efficiency.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
Sales Representative
KIRBY Nigeria Limited
Port Harcourt, NG
03.2024 - 04.2024
- Developed relationships with customers to understand their needs and preferences.
- Assisted in managing inventory levels for optimal product availability.
- Demonstrated product features to educate customers on benefits and uses.
- Handled customer inquiries promptly, providing accurate information and support.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Participated in team meetings to discuss sales strategies and target goals.
- Maintained accurate records of customer interactions and transactions in the system.
- Engaged in continuous learning about new products and market trends for effective selling.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
Porter
Madonna University
Okija Anambra , NG
11.2023 - 03.2024
- Maintained cleanliness of campus facilities and grounds throughout the university.
- Assisted with moving furniture and equipment for events and activities on campus.
- Supported delivery of supplies to various departments and locations within the university.
- Allocating hostels to the student
- Monitored inventory levels of cleaning supplies and reported needs to supervisors.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Collaborated with team members to enhance overall operational efficiency during busy periods.
- Responded promptly to requests for assistance from staff, students, and visitors.
Corpers Liaison Officer
NYSC
Ikere Ekiti , NG
11.2022 - 11.2023
- Facilitated communication between departments to enhance collaboration and information sharing.
- Organized community outreach programs to engage stakeholders and build relationships.
- Assisted in developing strategic initiatives to improve service delivery and support services.
- Managed inquiries from the public, providing accurate information and timely responses.
- Supported conflict resolution efforts by mediating discussions between conflicting parties.
- Documented meeting minutes and action items for follow-up and accountability purposes.
- Promoted awareness of organizational goals through presentations at community events.
- Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
- Prepared reports on liaison activities for senior management review; updated records accordingly.
- Drafted correspondence on behalf of the organization in response to inquiries from external stakeholders.
Office Administrative Assistant
Mountain of fire and miracle ministry
Abia State , NG
09.2018 - 09.2019
- Managed daily office operations and maintained organized filing systems.
- Assisted with scheduling meetings and coordinating event logistics.
- Responded to inquiries and provided excellent customer service to visitors.
- Collaborated with team members to streamline administrative processes.
- Maintained inventory of office supplies and ordered replacements as needed.
- Supported bookkeeping tasks by maintaining accurate records of transactions.
- Coordinated communication between departments to ensure smooth operations.
- Organized and maintained filing systems, both paper and electronic.
Corper's Liaison Officer
NYSC
Ikwere Ekiti Sta
Education
Higher National Diploma - Business Administration And Management
Akanu Ibiam Federal Polytechnic Uwana
Ebonyi State 01-2022
Ordinary National Diploma - Business Administration And Management
Federal College of Agriculture Ishiagu IVO LGA
Ebonyi State 09-2018
Skills
- Cash handling
- Customer transactions
- Team supervision
- Staff training
- Customer relationship management
- Effective communication
- Time management
- Attention to detail
- Sales forecasting
- Time management strength
- Point of sale operation
- Verbal/written communication
- Customer dispute resolution
- Customer service management
- Transaction management
- Multi-tasking skill
- Adaptability and dependability
- Returns processing
- Hard-working
- Refunds and exchanges
- Positive attitude
- Stress management
- High-volume transaction handling
- Visual display
- Store opening/closing procedures
- Cash reconciliation
- Punctuality
- Cash transfers
- Customer relations
- Store policies
- Shift scheduling
- Team leadership
Languages
English
Upper Intermediate
B2
Timeline
Head Cashier
Sunky supermarket
04.2024 - Current
Sales Representative
KIRBY Nigeria Limited
03.2024 - 04.2024
Porter
Madonna University
11.2023 - 03.2024
Corpers Liaison Officer
NYSC
11.2022 - 11.2023
Office Administrative Assistant
Mountain of fire and miracle ministry
09.2018 - 09.2019
Corper's Liaison Officer
NYSC
Higher National Diploma - Business Administration And Management
Akanu Ibiam Federal Polytechnic Uwana
Ordinary National Diploma - Business Administration And Management
Federal College of Agriculture Ishiagu IVO LGA
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