Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercy Paulina Dennis

Lagos

Summary

I am a dedicated and compassionate Health Support Worker with extensive experience in providing high-quality care and support to individuals in their homes. My goal is to enhance the quality of life for my clients by assisting them with their daily activities and ensuring their comfort and well-being. Here are some of the key characteristics I bring to this role:

Compassion and Empathy: I am genuinely concern for the well-being of others, and ability to understand and share the feelings of clients why with Covenant Elderly Home and Westgate Life Care in Nigeria

Patience: I am calm and composed in handling challenging situations and willing to take the time necessary to provide quality care and supports to all my clients and customers at Lapaulla Elderly Home and at Westgate Life Care.

Good Communication Skills: I am very clear and effective in communicating with clients, families, and healthcare providers, more so, I have an active listening skills to understand and address clients' needs.

Attention to Detail:I am very observant and careful in noticing changes in clients’ conditions and meticulous in maintaining accurate records and following care plans at my previous place of work an even in my current job

Adaptability and Flexibility: I am always willing to adjust to the varying needs and schedules of clients and the ability to handle unexpected situations with ease and professionalism.

Problem-Solving Skills: I quickly think in addressing issues that arise during care and resourcefully find solutions to improve clients' well-being during my service year as a youth copper.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Health Care Assistant

Westgate Life Care (Pharmacy)
06.2017 - Current
  • Greeting and assisting customers with their inquiries and purchases
  • Providing information about over-the-counter medications and products
  • Addressing customer concerns and directing them to the pharmacist when needed
  • Receiving and processing prescriptions from customers
  • Preparing and labeling prescriptions for dispensing by the pharmacist
  • Ensuring accurate data entry and maintaining prescription records
  • Stocking shelves with medications and other pharmacy products
  • Monitoring inventory levels and informing the pharmacist of low stock
  • Checking for expired medications and removing them from shelves
  • Maintaining patient records and ensuring their confidentiality
  • Handling phone calls, including taking refill requests and answering queries
  • Assisting with the management of pharmacy paperwork and documentation
  • Providing basic information on medication usage and side effects
  • Assisting customers in selecting non-prescription medications
  • Educating customers on the importance of adherence to their medication regimen
  • Assisting in organizing health and wellness events or promotions
  • Providing information on health topics and preventive care
  • Supporting vaccination and other public health initiatives within the pharmacy
  • Ensuring compliance with all pharmacy regulations and standards
  • Maintaining a clean and safe work environment
  • Following procedures for handling hazardous materials and medications.

Caregiver Attendant

Covenant Elderly Homes
06.2007 - 03.2011
  • Assisting clients with personal hygiene, including bathing, grooming, and dressing
  • Helping clients with mobility, including transfers and safe walking
  • Meal preparation and feeding assistance, ensuring nutritional needs are met
  • Performing light housekeeping tasks such as cleaning, laundry, and organizing
  • Preparing meals tailored to dietary requirements and preferences
  • Managing errands, including grocery shopping and picking up prescriptions
  • Medication management, ensuring clients take their medications on schedule
  • Monitoring clients' health and reporting any changes to healthcare professionals and perform basic health services like taking vital signs
  • Accompanying clients to medical appointments and other commitments
  • Responsible for safely transporting clients for errands and social visits.

Education

Bachelor of Science in Education (B.Sc Ed) Accounting Option. -

Cross-River University of Technology
Cross River State, Calabar
12.2015

Senior School Certificate Examination (SSCE) -

Isheri Grammar School
Lagos State, Nigeria
12.2007

Skills

  • Time Management
  • Patient Care
  • Patient-focused care
  • Supporting personal needs
  • Communication
  • Empathy
  • Attention to Detail
  • Problem-Solving Abilities

Certification

  • Save a Life Certification by NHCPS, 2024-07-27

CPR, AED, and First Aid for Infant, Child and Adult


  • La Plage Meta Verse (LPMV), 2023-12-27,

Caregiver Level 2 Certificate Course


  • Federal Ministry of Health, 2020-07-04,

The training on Infection Prevention and Control against Public Health threats in workplaces with focus on COVID-19.

Timeline

Health Care Assistant

Westgate Life Care (Pharmacy)
06.2017 - Current

Caregiver Attendant

Covenant Elderly Homes
06.2007 - 03.2011

Bachelor of Science in Education (B.Sc Ed) Accounting Option. -

Cross-River University of Technology

Senior School Certificate Examination (SSCE) -

Isheri Grammar School
Mercy Paulina Dennis