Mercy Ogheneothuke Oke
Project Manager
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
A proactive and driven Project Management Intern looking to leverage strong planning and organisational skills to contribute to the successful delivery of projects and exceed stakeholder expectations. Committed to staying up-to-date with the latest industry trends and bringing innovative solutions to the organisation.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager Intern
Maradona
Remote
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Led and facilitated weekly project meetings to ensure open communication and document project outcomes, resulting in an increased customer satisfaction rate by 22%
- Coordinated customer escalations and provided immediate resolution to high priority customer issues, resulting in a customer loyalty increase of 14%
- Gathered and analyzed customer feedback, creating reports and providing feedback to team members, increasing customer satisfaction by 15%
Assistant Project Manager
Mrs. Doris
Lagos
- Partnered with project team members to identify and quickly address problems.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Developed project plans and procedure documents with a stakeholder-approved timeframe to ensure projects were completed on schedule
- Prepared project budget and assisted in the tracking of progress for budget management throughout the project life cycle
- Constructed reports, including earned value analysis and qualitative feedback, to present to stakeholders for review & evolution of the project
Volunteer
Community Service
Lagos
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Oversaw multiple projects and coordinated with stakeholders to ensure best practices and deliverables were met
- Developed and implemented a project management infrastructure to strengthen project performance and lead projects towards successful outcomes
- Researched industry trends and best practices related to project management and documented findings, compiling solutions into the organization’s knowledge base.
- Assisted in the implementation of processes and procedures to anticipate & manage change management activities
- Generated and maintained up-to-date status reports to inform stakeholders of project progression
- Provided administrative support to project teams
- Developed tools and resources to streamline project management activities
Intern
Event Planning
Lagos
12.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated with senior management on new initiatives to build confidence.
- Conducted extensive research for startup company projects.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Facilitated successful completion of projects from concept to launch.
- Provided project progress updates and proposed solutions to issues.
- Prepared project presentations and reports to assist senior staff.
- Assisted in developing integrated marketing strategies for small businesses.
- Supported with creating project marketing materials to promote services.
- Explored new technologies and approaches to streamline processes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and maintained relationships with key internal stakeholders.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Worked with HR team to coordinate company events.
Intern
Human Resources Analyst
Remote
01.2023 - 12.2024
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered phone and performed clerical duties to assist human resources department.
- Consulted with supervisor to identify company needs and preferred employee qualifications.
- Drafted technical documents, social media posts and internal memoranda.
- Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Informed applicants about job conditions and benefits.
- Contacted references and performed background checks.
- Created and updated tracking spreadsheets using MS Excel.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Distributed employee engagement surveys to identify areas of improvement.
Volunteer
House Construction And Moving In
Lagos
01.2023 - 01.2024
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Observed safety regulations on job sites to minimize accidents.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Packed luggage and labeled the boxes per room.
- Budget on moving in expenses and the whole renovation cost to moving in.
- Communicated with the Client on weekly progress.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Google Certificate in Project Management - Project Management
COURSERA
Virtual 10.2023 - Current
J.D. - Law
Joseph Ayo Babalola University
Osun State, Nigeria 10.2014 - 08.2019
IBM IT Project Management - IBM IT Project Management
Coursera
Virtual 04.2023 - 09.2023
Diploma in Human Resources Management - Human Resources Management
Alison College
Virtual 01.2023 - 04.2023
Skills
Project Planning & Scheduling
Project Budgeting
Earned Value Analysis
Risk Management
Stakeholder Management
Change Management
Reporting & Documentation
Process & Procedure Design
Problem Solving & Troubleshooting
Team Coordination & Management
Interpersonal Skills and Delegation
Resource Allocation & Optimization
Project Status Tracking
Agile & Waterfall Methodologies
Scrum Mastery
Quality Assurance
Training & Development
Communication & Presentation
Time Management
Creative Thinking
Project Management Software (eg Microsoft Project)
Project Performance Monitoring and Reporting
Attention to Detail and Organization
Conflict Resolution and Negotiation
Analytical and Data-Driven Thinking
Active Listening and Feedback Incorporation
Emotional Intelligence and Relationship Building
Lean manufacturing and design
Project planning and development
Business process re-engineering
Advanced problem solving
Timeline
Google Certificate in Project Management - Project Management
COURSERA
10.2023 - Current
IBM IT Project Management - IBM IT Project Management
Coursera
04.2023 - 09.2023
Intern
Human Resources Analyst
01.2023 - 12.2024
Volunteer
House Construction And Moving In
01.2023 - 01.2024
Diploma in Human Resources Management - Human Resources Management
Alison College
01.2023 - 04.2023
Intern
Event Planning
12.2022 - Current
J.D. - Law
Joseph Ayo Babalola University
10.2014 - 08.2019
Project Manager Intern
Maradona
Assistant Project Manager
Mrs. Doris
Volunteer
Community Service