Excel
Mercy Ogheneothuke Oke
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Administrative Office Manager
Straddle
04.2022 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Collaborated to develop standard operating procedures manual for server room access, security access, monitoring systems and telephone system maintenance.
- Updated reports, managed accounts, and generated reports for company database.
- Implemented SharePoint document management system to increase efficiency and security.
- Collaborated with property manager design initiatives to maximize tenant retention and administration of renewal program.
- Created document management system to reduce paper usage and improve accuracy of tracking.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Office Administrative Assistant
Aluko Legals
02.2019 - 03.2022
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Conducted research to assist with routine tasks and special projects.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Offered technical support and troubleshot issues to enhance office productivity.
Administrative Assistant
Upwork International
01.2014 - 01.2019
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Managed department budgets and generated financial reports for management review.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
J.D. - Law
Joseph Ayo Babalola University
Osun, Nigeria 10.2014 - 08.2019
Diploma in Business Administration - Diploma in Business Administration
Coursera
Remote 01.2022 - 03.2023
Skills
Payroll and budgeting
Credit and collections
Documentation and control
Contract negotiations
Presentation design
Office administration
Spreadsheet management
Process optimization
Meeting minutes
Multi-line Telephone Systems
Database Management
Supervising staff
Staff Management
MEDISOFT
Performance improvement
Invoice Processing
Recordkeeping
Patient Scheduling
Social media knowledge
Data Retrieval Systems
Account Reconciliation
Training and Coaching
Expense Reporting
Accomplishments
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), [in view)
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Software
Expensify
Microsoft package
Gmail
Google calendar
Information management
Slack
Microsoft outlook
Trello
PowerPoint
ADP Workflow
Scheduling
Evernote
Certification
CAP - Certified Administrative Professional
Affiliations
- Association for Computing Machinery
- Association of Information Technology Professionals
- Project Management Institute
- Society of Human Resource Management
Interests
Writing
Singing
Timeline
Administrative Office Manager
Straddle
04.2022 - Current
Diploma in Business Administration - Diploma in Business Administration
Coursera
01.2022 - 03.2023
Office Administrative Assistant
Aluko Legals
02.2019 - 03.2022
J.D. - Law
Joseph Ayo Babalola University
10.2014 - 08.2019
Administrative Assistant
Upwork International
01.2014 - 01.2019