Mercy Oladapo
Ibadan, Nigeria
Summary
Detail-oriented and people-focused Human Resources professional with experience in talent acquisition, employee relations, HR administration, and workforce coordination. Also experienced as a Relationship Officer within the banking sector, with exposure to compliance, documentation, performance tracking, and relationship management—skills highly transferable to HR functions. Proven ability to handle sensitive information, support organizational policies, and contribute to positive workplace culture while aligning people operations with business goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Officer
UBA
09.2025 - Current
- Serve as the primary point of contact for a diverse portfolio of clients, building and maintaining professional relationships through effective communication, trust, and problem resolution.
- Collaborate with colleagues and supervisors to support team objectives, reinforcing teamwork, accountability, and structured workflow management.
- Applied strong interpersonal and conflict-resolution skills to address client concerns professionally and ensure issue resolution.
Human Resources Professional
Heyfood
, Nigeria
08.2023 - 09.2025
- Managed and processed payroll, ensuring accurate and timely salary disbursement for all employees.
- Developed and designed a comprehensive Employee Handbook, outlining company policies, procedures, and employee expectations.
- Oversaw end-to-end recruitment processes, including job postings, candidate screening, interviews, and selection.
- Led onboarding activities for new hires, ensuring smooth integration and addressing early employee concerns.
- Supported internal HR projects aimed at improving HR systems, processes, and overall efficiency.
Recruiter
Nitoons Technology
, Nigeria
06.2023 - 01.2024
- Managed full-cycle recruitment processes across multiple roles, from sourcing to final selection.
- Utilized job boards, referrals, networking, and social media platforms to attract qualified candidates.
- Supported offer management, including negotiations and preparation of employment documentation.
Education
Bachelor of Science - Psychology
University of Ibadan
Skills
- Human Resource Administration
- Talent Acquisition & Recruitment
- Employee Relations
- Payroll Management
- Record Keeping & Documentation
- Confidentiality & Compliance
- Conflict Resolution
- Organizational & Time Management
- Client Relationship Management
- Workforce Coordination
- Attention to Detail
- MS Office Suite
Certification
- Diploma Course in Human Resource Management (Udemy).
- HR Foundations, Administrative HR, Managing Employee Problems, Company Onboarding, Payroll (LinkedIn learning).
- Certificate of completion - UBA Banking School.
Timeline
Relationship Officer
UBA
09.2025 - Current
Human Resources Professional
Heyfood
08.2023 - 09.2025
Recruiter
Nitoons Technology
06.2023 - 01.2024
Bachelor of Science - Psychology
University of Ibadan