Mercy Chibuike
8 thanni oluodo street jibowu yaba ,Lagos
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
The white orchid hospitality limited
Lagos, Nigeria
10.2022 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts accurately.
- Maintained product knowledge to provide effective support.
- Handled complaints and escalated issues to management when necessary.
- Trained new staff on customer service protocols and systems.
- Utilized CRM software to track customer interactions effectively.
- Ensured a positive experience by fostering strong customer relationships.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints efficiently and professionally.
- Collaborated with team members to streamline service processes.
Team Leader
The base Lagos
Lagos, Nigeria
02.2021 - 02.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts accurately.
- Maintained product knowledge to provide effective support.
- Handled complaints and escalated issues to management when necessary.
- Led team meetings to improve communication and collaboration among members.
- Trained new staff on company policies and operational procedures effectively.
Waitress
81 division guest house
Lagos, Nigeria
02.2019 - 01.2021
- Supervised daily operations and ensured high service standards among waitstaff.
- Trained new staff on menu knowledge and customer service techniques.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Handled customer complaints promptly to ensure guest satisfaction and retention.
- Implemented training programs to enhance team efficiency and service quality.
- Monitored dining area for cleanliness and organized table settings effectively.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and tables.
Cashier Supervisor
Microfinance Bank ( mpsc)
Warri delta state , Nigeria
01.2018 - 08.2019
- Supervised daily cash register operations and managed team schedules.
- Trained new cashiers on customer service and cash handling procedures.
- Ensured compliance with banking regulations and internal policies.
- Handled customer complaints and escalated issues to management as needed.
- Coordinated cash audits to maintain financial integrity and security standards.
Teacher
crystal Academy Nursery & Primary school
warri delta state, Nigeria
02.2017 - 04.2018
- Developed engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom activities promoting student collaboration and communication.
- Assessed student progress and provided constructive feedback regularly.
- Implemented effective classroom management strategies to maintain a positive environment.
- Coordinated with parents to support student academic and social development.
sales representative
Anne's secret boutique
Warri delta , Nigeria
02.2016 - 02.2017
- Assisted customers in selecting products based on needs and preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure a smooth sales process.
- Resolved customer inquiries and concerns promptly and professionally.
- Organized merchandise displays to attract customer interest and increase sales visibility.
Education
Virtual Assistant - VA
AQskill
12.2025 - 04.2026
Customer Relationship Management - CRM
AQskill
12.2025 - 01.2026
Certificate in Hotel Management - Hospitality Administration And Management
Inspire Polytechnic
Lagos, Nigeria 08.2021 - 03.2023
Ifeanyichukwu International Secondary School Aba Abia State
Abia State , Nigeria Skills
- Good Telephone Etiquette
- Team management
- Problem-solving
- Team building
- Multitasking
- Customer service
- Active listening
- Supervision and leadership
- FLUENT IN [LANGUAGE]
- Computer skills
- Excellent communication
Languages
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Virtual Assistant - VA
AQskill
12.2025 - 04.2026
Customer Relationship Management - CRM
AQskill
12.2025 - 01.2026
Customer Service Representative
The white orchid hospitality limited
10.2022 - Current
Certificate in Hotel Management - Hospitality Administration And Management
Inspire Polytechnic
08.2021 - 03.2023
Team Leader
The base Lagos
02.2021 - 02.2022
Waitress
81 division guest house
02.2019 - 01.2021
Cashier Supervisor
Microfinance Bank ( mpsc)
01.2018 - 08.2019
Teacher
crystal Academy Nursery & Primary school
02.2017 - 04.2018
sales representative
Anne's secret boutique
02.2016 - 02.2017
Ifeanyichukwu International Secondary School Aba Abia State