Open To Work
Mercy Agbo
Kano,Nigeria
Summary
Dynamic sales professional with a proven track record at Alhaji Danya Magaji, excelling in customer relationship management and point-of-sale operations. Adept at enhancing customer satisfaction and driving sales through effective product knowledge and active listening. Recognized for training new staff and resolving complaints efficiently, contributing to a positive shopping experience.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Salesperson
Alhaji Danya magaji
Kano , NG
02.2025 - 06.2026
- Developed customer relationships to enhance sales opportunities.
- Collaborated with team members to achieve sales goals consistently.
- Trained new staff on customer service protocols and sales techniques.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Collaborated with team members to develop effective sales plans.
Cashier
Mrs precious
Kaduna, Nigeria
05.2016 - 04.2018
- Processed customer transactions efficiently at local retail establishment.
- Maintained accurate cash drawer and handled daily cash reconciliations.
- Assisted customers with inquiries and provided product information promptly.
- Ensured cleanliness of checkout area and maintained store presentation standards.
- Resolved customer complaints professionally, enhancing overall satisfaction levels.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Higher National Diploma - Accounting
Federal Polytechnic Kaura Namoda
Zamfara State , Nigeria 09.2023 - 08.2024
National Diploma in Accounting
Zamfara State , NigeriaSkills
- Sales techniques
- Product knowledge
- Point-of-sale operation
- Customer relationship management
- Competitive analysis
- Active listening
References
References available upon request.
Timeline
Salesperson
Alhaji Danya magaji
02.2025 - 06.2026
Higher National Diploma - Accounting
Federal Polytechnic Kaura Namoda
09.2023 - 08.2024
Cashier
Mrs precious
05.2016 - 04.2018
National Diploma in Accounting