MENE RACHAEL OPEYEMI

• Developed a scalable business model to connect unskilled workers with clients.
• Led a cross-functional team in designing seamless customer-provider matching features.
• Managed project scope, timeline, and budget to ensure successful platform development.
• Identified potential scalability issues and proposed solutions for infrastructure improvements.
• Home service platform connecting clients with service providers.

Project Officer

• Coordinated planning, execution, and delivery of 4+ web, mobile, and digital transformation projects, ensuring 95%+ on-time delivery within approved scope.
• Managed project schedules and milestones across cross-functional teams of 5 members, improving task alignment and reducing delivery delays by 20%.
• Served as the primary liaison between clients and internal teams, providing weekly status updates and resolving issues, resulting in high stakeholder satisfaction and reduced escalation cases.
• Maintained end-to-end project documentation (plans, task lists, scope changes, timelines, KPIs), improving project visibility and audit readiness by 30%.
• Prepared and presented weekly status reports, risk logs, and post-project reviews, supporting leadership decisions and continuous process improvement.
• Supported onboarding and delivery for startup projects under the Idea to Reality (ITR) program, tracking deliverables and ensuring 100% completion of agreed services within timelines.
• Proactively identified project risks and supported User Acceptance Testing (UAT), contributing to a 25% reduction in rework and smoother go-live deployments.

• Lead and manage multiple projects from initiation to closure, ensuring alignment with business goals.
• Develop project plans, define scope, set timelines, and allocate resources effectively.
• Collaborate with cross-functional teams, including sales, marketing, and engineering, to deliver seamless project execution.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Oversee customer onboarding, retention, and satisfaction, ensuring a seamless experience.
• Track key performance indicators (KPIs) to measure project success and customer engagement.
• Maintain strong stakeholder relationships by serving as the primary point of contact.
• Technology company focused on innovative solutions.

• Managed end-to-end customer service processes, improving response times and satisfaction rates.
• Designed workflows to optimize order processing, delivery tracking, and customer inquiries.
• Led a team of customer service representatives, providing training and performance monitoring.
• Developed documentation and reporting systems for improved operational efficiency.
• Retail company specializing in gift items and customer services.