Franklin Ugwu
Lugbe District, FCT Abuja
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
SOCIETY FOR FAMILY HEALTH
06.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Trained end-users on new software applications, increasing productivity across departments.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Researched and recommended new technologies and strategies for improving system performance.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Information Technology Associate
Center for Integrated Health Program: IRIS Project
10.2022 - 06.2023
- Provided remote support to offsite employees, enabling seamless collaboration across locations.
- Troubleshot technical issues, providing timely solutions and minimizing downtime for staff members.
- Implemented cybersecurity measures to protect sensitive company information from potential threats.
- Managed network infrastructure to ensure high availability and optimal connectivity for all users.
- Facilitated migration to cloud-based services, reducing operational costs and increasing scalability.
- Conducted regular system backups, ensuring the safe storage of critical data during contingencies.
- Enhanced system performance by conducting regular software updates and hardware maintenance.
- Set up new computers and related equipment and configured new computers for network and internet access.
- Evaluated hardware, software and new technology to make purchase recommendations.
- Developed training materials and procedures and trained users in proper use of hardware and software.
- Installed and performed minor repairs to hardware, software and peripheral equipment by following design or installation specifications.
- Led a team of junior IT associates in project execution, fostering professional growth and skill development.
- Designed user-friendly interfaces for in-house applications, improving employee productivity.
Information Technology Assistant
Center for Integrated Health Program:PEARL Project
06.2019 - 09.2022
- Created a more efficient helpdesk ticketing system for quicker issue resolution times.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Implemented data backup procedures, safeguarding critical company information from potential loss or compromise incidents.
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
Junior Software Developer
Easyace Synergy Limited
07.2018 - 05.2019
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Contributed to the successful launch of a new software product by assisting with the design, development, and implementation phases.
- Supported QA efforts by creating robust test cases focused on validating key functionality within developed software.
- Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
- Built databases and table structures for web applications.
- Conducted data modeling, performance and integration testing.
- Developed software for desktop and mobile operating systems.
- Simplified the onboarding process for new hires by creating comprehensive training materials that covered essential tools and technologies.
Web Developer Intern
Centrifuge Information Technology Limited
02.2018 - 07.2018
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Attended development programs to gain competencies and boost skills set.
- Enhanced website functionality by optimizing existing code and implementing new features.
- Used content creation tools and digital media to design web sites.
- Shadowed developers to learn key details about job duties and tasks.
- Participated in weekly team meetings to discuss project progress, share knowledge, and collaborate on problem-solving strategies.
Education
Master of Science - Cyber Security
Nigerian Defense Academy [NDA]
Kaduna State, Nigeria09.2023
Bachelor of Engineering Technology - Telecommunications Engineering
Federal University of Technology
Minna, Niger State, Nigeria11.2017
National Diploma - Computer Science
Institute of Management And Technology
Enugu, Enugu State, Nigeria11.2012
Skills
- IT Compliance
- Problem-solving skills
- Excellent interpersonal skills
- End-user support
- Hardware installations
- IT Asset Management
- Device configuration
- Audit Support
- Network Administration
- IT Troubleshooting
- Company policy adherence
- Advanced computer proficiency
- LAN protocols
- IT Vendor Management
- Ticket management
Accomplishments
- Successfully Developed Paperless Automation Workflow for Procurement, Finance and Admin Department.
- Implemented Network Segmentation and Optimization Wifi6
- Successfully achieved Azure CDR Cloud Server Deployment for Data collection and analysis.
- Successful Deployment of Zoho One ERP system for staff management.
- Implemented a successful data migration from Onpremise exchange server to Microsoft 365.
Certification
- Project Management in Global Health - 2023-08
UNIVERSITY OF WASHINGTON - Information Technology Management - 2020-07
UNIVERSITY OF CAPETOWN - Cybersecurity for IT Professionals - 2023-07
- Google IT Support Professional - 2022-06
- Microsoft Azure Administration - 2019-08
- Microsoft 365 Administration - 2021-10
- Fortinet NSE 1&2 Associate - 2019-08
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Member, Cyber Security Experts Association of Nigeria
- Member, Computer Forensics Institute, Nigeria
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leavePaid time offStock Options / Equity / Profit SharingTeam Building / Company RetreatsTimeline
Information Technology Specialist
SOCIETY FOR FAMILY HEALTH
06.2023 - Current
Information Technology Associate
Center for Integrated Health Program: IRIS Project
10.2022 - 06.2023
Information Technology Assistant
Center for Integrated Health Program:PEARL Project
06.2019 - 09.2022
Junior Software Developer
Easyace Synergy Limited
07.2018 - 05.2019
Web Developer Intern
Centrifuge Information Technology Limited
02.2018 - 07.2018
Master of Science - Cyber Security
Nigerian Defense Academy [NDA]
Bachelor of Engineering Technology - Telecommunications Engineering
Federal University of Technology
National Diploma - Computer Science
Institute of Management And Technology
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