MEDIDEM UZOAMAKA
Summary
To render exceptional services, ensure distinction and accuracy while working with existing staff and facilities to improve organizational objectives and achieve managerial goals and targets. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
Work history
Call Center Supervisor
• Oange business solution and services
2021.01 - 2023.12
- Leveraged strategic networking to create new business opportunities.
- Kept appropriate stock levels to match expected demand.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed appropriate resources to meet needs of diverse audiences.
- Delivered tailored assistance to customers with disabilities.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Monitored and updated stock levels and inventory databases.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Displayed energy and enthusiasm in fast-paced environment.
- Successfully maintained clean driving licence and access to reliable transportation.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Consistently arrived at work on time and ready to start immediately.
- Stayed current on processes and procedures to offer relevant assistance.
Class Teacher
Michael's Montessori International School Asaba
2019.06 - 2020.05
- Utilised curriculum expertise to create inspiring class plans and resources, optimising pupil engagement and results.
- Achieved exceptional student results in line with curriculum targets, growing overall school performance.
- Promoted commitment to school's safeguarding processes to ensure paramount student safety and wellbeing.
- Made positive differences to pupil confidence and happiness through nurturing support and care.
- Worked collaboratively with teaching assistants to offer children optimal care and education.
- Encouraged a love of learning in students of varying abilities, enhancing positive educational experiences.
- Administered assessments to determine each student's specific educational and social needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
Call Center agent
Oange business solution and services
2019.01 - 2019.05
- Oange business solution and services
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Analysed data and information to identify issues and create tailored solutions.
- Received and processed stock using inventory management system.
- Completed opening and closing procedures, from product replenishment to budget control.
- Oversaw daily operations to achieve high productivity levels.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Consistently arrived at work on time and ready to start immediately.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully maintained clean driving licence and access to reliable transportation.
- Improved efficiency and productivity by acquiring new skills.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Completed duties to deliver on targets with accuracy and efficiency.
Secretary
Chuba Medidem & Co Surulere
2016.01 - 2017.01
- Drafted and distributed professional business letters and email correspondence.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Detailed accurate meeting minutes, promptly collating and distributing to managers and directors.
- Compiled client bills and processed payments.
- Updated files and records with precise system navigation.
- Set travel arrangements and provided relevant tickets and documentation for management and executive staff.
- Developed and updated business spreadsheets using advanced knowledge of Excel formulas and calculations.
- Finalised contracts by facilitating executive clearances and signatures.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Completed business account reconciliations, maintaining accurate, reliable financial records.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Maintained updated spreadsheets with metrics for tracking and reporting.
- Accepted dictation from staff and created professional documents from provided information.
Cashier
Diamond Wisdom College Gusau
2009.01 - 2011.01
- Displayed and restocked merchandise by following brand guidelines.
- Performed accurate cash counts at store opening and closing.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
- Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
Education
HND - State Mass Communication
Federal Polytechnic Oko
2018
OND - State Mass Communication
Federal Polytechnic Oko
2015
undefined
Diamond Wisdom College, West African Examination Council (WAEC
2009
FSLC - undefined
Maria Ines Nursery and Primary
2003
Skills
- BASIC SKILLS
- Good team work and time management
- Good communication and interpersonal skills
- Ability to work under pressure with less supervision
- Goal Oriented
- TECHNICAL SKILLS
- Micro Soft Suite (Word and Excel)
- Internal call centre training
- Agent performance management
- Complaint handling
- Staff development
- Call centre training coordination
- Recruitment and training
- Call centre rostering duties
- Call centre workflow planning
- Phone call quality assurance
- Lead allocation
- Problem-solving abilities
Interests
Reading, social media enthusiast, cooking, learning new things and travelling.
Languages
English
Fluent
Timeline
Call Center Supervisor
• Oange business solution and services
2021.01 - 2023.12
Class Teacher
Michael's Montessori International School Asaba
2019.06 - 2020.05
Call Center agent
Oange business solution and services
2019.01 - 2019.05
Secretary
Chuba Medidem & Co Surulere
2016.01 - 2017.01
Cashier
Diamond Wisdom College Gusau
2009.01 - 2011.01
HND - State Mass Communication
Federal Polytechnic Oko
OND - State Mass Communication
Federal Polytechnic Oko
undefined
Diamond Wisdom College, West African Examination Council (WAEC
FSLC - undefined
Maria Ines Nursery and Primary