Mbre Inyang
IT Support / Security Specialist
Uyo,AK
Summary
Resourceful professional with several years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored it deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Mobil Producing Nigeria Unlimited (A Subsidiary of ExxonMobil Corporation) - DAGBS NIG. LTD
Ibeno
01.2011 - 04.2021
- Monitored system performance to ensure optimal operations.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Responded promptly to service requests from staff members.
- Ensured compliance with established policies regarding information security.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Collected, analyzed and reported on data for use in operational planning.
IT Technical Analyst
Mobil Producing Nigeria Unlimited (A Subsidiary of ExxonMobil Corporation) - Sigmund Engineering Nig
Ibeno
09.2002 - 08.2009
- Performed daily backups of critical data using tape backup storage solutions.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed, documented and revised system design procedures and quality standards.
- Assisted staff and users with computer malfunctions and program problems.
- Prepared and presented technical proposals for clients.
- Implemented user access control policies based on business requirements.
- Investigated incidents reported by end users with the help of remote monitoring tools.
- Deployed new computer systems and applications to end users.
- Trained staff and users to work with computer systems and programs.
- Managed inventory of IT assets including computers, peripherals, licenses and warranties.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
Education
Master of Science - Computer Science With Cybersecurity
University of Sunderland
United Kingdom04-2025
Bachelor of Science - Computer Science
University of Uyo
Uyo, Nigeria12-1999
Skills
- Technical support
- Network troubleshooting
- System upgrades
- Customer service
- Data analysis
- Equipment maintenance
- Information security
- Problem resolution
- Incident response
- Technical documentation
- Virtualization security
- Threat intelligence analysis
Affiliations
- I am equally a prolific writer and good a researcher.
- Ilike team work and sharing ideas and latest innovations.
- I posses a good leadership capability always ready to carry everyone along in pursuit of a set goal.
Certification
- Microsoft Certified System Engineer (MCSE)
- Cisco Certified Network Administrator (CCNA)
- CompTIA Security+ (SY0-601)
- Certified Information Systems Security Professional (CISSP)
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
IT Support Specialist
Mobil Producing Nigeria Unlimited (A Subsidiary of ExxonMobil Corporation) - DAGBS NIG. LTD
01.2011 - 04.2021
IT Technical Analyst
Mobil Producing Nigeria Unlimited (A Subsidiary of ExxonMobil Corporation) - Sigmund Engineering Nig
09.2002 - 08.2009
Master of Science - Computer Science With Cybersecurity
University of Sunderland
Bachelor of Science - Computer Science
University of Uyo