Open To Work
Mbakaan Kwen
Abuja
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management, problem-solving skills, social media management and communication skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Social Media Manager
Mbakaan Photography
04.2022 - Current
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Collaborated with photographers and clients to create compelling visual content for campaigns.
- Engaged with followers and responded to inquiries, fostering community growth and loyalty.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increase follower engagement with interactive content and timely responses to comments.
Senior Correspondent
Leadership Newspaper Group
08.2016 - 12.2018
- Write and edit stories and articles to be published while observing deadlines as timeliness is extremely important.
- Delivering fresh and interesting news to audience as well as analysis on such event to keep the public updated.
- Mentored junior correspondents, enhancing storytelling techniques and journalistic integrity.
- Conducted in-depth interviews with key figures, ensuring accurate representation of diverse perspectives.
- Established relationships with sources, strengthening network for future reporting opportunities and access to exclusive information and insights.
Retail Sales Executive
AXA Mansard Insurance PLC
12.2015 - 06.2016
- Design and implement effective marketing strategies to sell new and existing insurance policies.
- Contact potential clients and create rapport by networking, cold calling and using referrals.
- Collect information from clients on their risk profiles in order to offer them the proper solution.
- Appraise the wishes and demands of business or individual customers and sell the suitable protection plans.
- Check insurance claims to solidify trust and safeguard company reputation.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
Customer Relations Assistant
Ondo State Signage and Advertising Agency
11.2011 - 11.2012
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Coordinated communication between departments to streamline service delivery processes.
- Implemented feedback mechanisms to improve service quality based on customer insights.
- Developed rapport with clients through active listening, empathy, and understanding of their needs.
Script Writer
Radio Benue 95.0 FM
06.2009 - 05.2010
- Developed engaging scripts for weekly programming, enhancing listener retention and satisfaction.
- Collaborated with production team to align script content with station branding and audience preferences.
- Conducted research on the selected topic to inform seamless discussions and script accuracy.
- Edited and refined scripts to ensure clarity, coherence, and adherence to broadcast standards.
Education
Digital Marketing
Udemy
On-lineDigital Marketing
Aleph Group
On-line11.2025
M.Sc - Mass Communication
University of Lagos
Akoka04.2015
BSc - Mass Communication
Benue State University
Makurdi02.2011
Skills
- Customer service
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Organizational skills
- Excellent Verbal and written communication
- Lead follow up
- Creative thinking
- Social media marketing and management
- Customer engagement
- Content creation
- Brand strategy
- Project management
- Editing and proofreading
- Photography
References
Peter, Ekele
Group News Editor, Leadership Newspaper Group, Abuja.
peteekele@gmail.com
+234803 472 2406
Vershima, Orvell-Dio
Head, Public Relations Division, National Library of Nigeria, Abuja.
orvelldio@gmail.com
+2347066998029,
Timeline
Social Media Manager
Mbakaan Photography
04.2022 - Current
Senior Correspondent
Leadership Newspaper Group
08.2016 - 12.2018
Retail Sales Executive
AXA Mansard Insurance PLC
12.2015 - 06.2016
Customer Relations Assistant
Ondo State Signage and Advertising Agency
11.2011 - 11.2012
Script Writer
Radio Benue 95.0 FM
06.2009 - 05.2010
BSc - Mass Communication
Benue State University
Digital Marketing
Udemy
Digital Marketing
Aleph Group
M.Sc - Mass Communication
University of Lagos