MAYOWA AROWOSAFE
Senior Service Engineer
Kuje
Summary
Results-driven Field Service Engineer with over 11 years of expertise in the installation, software upgrades, and maintenance of advanced currency processing systems, particularly the BPS C1. Proficient in CIS sensor calibration, machine-to-PC integration, and troubleshooting complex hardware and software faults, while delivering comprehensive operator training to ensure optimal system performance. Extensive experience with various G&D systems, including BPS X9, BPS M7, and BPS 1040S, contributes to maintaining operational efficiency and accuracy in high-security banking environments. Recognized for minimizing downtime, enhancing sorting quality, and providing exceptional client-focused technical support that drives customer satisfaction.
Overview
12
12
years of professional experience
5
5
Certifications
1
1
Language
Work History
BPS C1
11.2019 - Current
- Performed software upgrades on 25+ machines to improve performance and accuracy.
- Conducted preventive and corrective maintenance for minimal downtime.
- Diagnosed and repaired issues with A, S, and IO boards, sensors, gates, and detectors.
- Calibrated CIS sensors for precise banknote detection.
- Installed GD_PCSuite, drivers, and disabled digital signature enforcement in Safe Mode.
- Integrated BPS C1 with customer PCs for synchronization and handshake.
- Configured GD Viewer/Reader for real-time SN and OCR capture.
- Operated and serviced MABAS Bander (SBM-95) for packet banding.
BPS C6
11.2019 - Current
- Installed 5+ new BPS C6 machines from scratch, including MMS data and package setup.
- Conducted preventive and corrective maintenance on 30+ units, performing software upgrades and updates.
- Diagnosed and repaired motors, sensors, rollers, bearings, and belts.
- Serviced bill validators, transport modules (1–4), and singlers.
- Collaborated with HelpDesk for escalated issue resolution.
- Trained operators on best practices for machine operation and maintenance.
BPS C23
11.2019 - Current
- Updated and upgraded software on 25+ BPS C23 machines.
- Diagnosed and resolved multiple technical issues, including PIS 1/2 self-test failures, HW inaccessibility, MTS and UV sensor issues, and photo detector problems.
- Executed fresh installations: Fresh Cab, configuration package, and software installation.
- Performed raw data capturing and serviced singlers for optimal banknote singling.
- Troubleshoot SOM, BASB, DMAB boards, and various sensors.
- Calibrated MTS sensors and resolved licensing problems.
ProNote 1.5f & ProNote 130
11.2019 - Current
- Installed 25+ ProNote 1.5f and 130 machines across multiple locations.
- Performed software upgrades for improved sorting quality and banknote recognition.
- Conducted software adjustments, test and diagnostics (T&D), and resolved UV, MAG, and IR errors.
SENIOR SERVICE ENGINEER
Giesecke+Devrient Currency Technology
01.2025 - Current
- Provided expert technical backup for high-speed currency processing machines (BPS M7) and inspection systems (BPS X9) at CBN and NSPMC, respectively.
- Led complex software and hardware upgrades for legacy systems such as NotaPack and BPS X9, and BPS M7 Machines.
- Provided professional back-up for Engineers on software-related problems.
- Travelled to Customer sites for CSS Machines services, installation and maintenance.
- Managed stakeholder communications, service reporting, and SLA documentation.
- Oversaw the dismantling, de-installation, and asset recovery of obsolete systems.
FIELD SERVICE SUPPORT ENGINEER
Giesecke+Devrient Currency Technology
10.2019 - 12.2024
- Key Installation and commissioning member of the advanced electromechanical platforms (BPS X9, BPS M7, NotaPack, BPS 1040S, modern pneumatic system).
- Conducted RCA, diagnosed faults using oscilloscopes, stroboscopes, and calibration tools.
- Created CAD layouts, wiring diagrams, and installation documentation for automation projects.
- Managed electrical and mechanical safety protocols for high-voltage repair work.
- Travelled to various Customer sites for CSS Machines services and installation.
- Delivered OEM-compliant operator training and conducted site-level technical workshops.
RESIDENT ENGINEER
Giesecke+Devrient Currency Technology
11.2013 - 10.2019
- Performed diagnostics, firmware updates, and component-level repairs on BPS 1040S currency processing machines and NotaPack.
- Conducted root cause analysis and produced uptime/performance reports.
- Maintained pneumatic and vacuum systems for stable operational environments.
- Repaired control units, CPUs, sensor systems, WOM and MDC (Module Controllers).
- Performed electrical fault diagnosis and maintenance on 3-phase systems.
- Managed spare parts inventory.
INDUSTRIAL ELECTRICIAN
Sumal Foods and Confectionery Limited
07.2013 - 09.2013
- Company Overview: Sumal Foods is a leading biscuits, confectioneries, and baked goods manufacturer, known for producing high-quality products and serving local and international markets. Visit http://sumalfoods.com/
- Installed electrical panels and wiring for industrial food processing equipment.
- Converted diesel-powered burners to gas to reduce energy costs.
- Maintained 3-phase motors, control panels, and packaging machinery.
Education
M.Eng - Electrical and Electronics Engineering
University Of Ilorin (UNILORIN)
02.2019
B.Eng - Electrical and Electronics Engineering
University of Ado (UNAD)
08.2010
Skills
Customer relationship management (CRM)
Certification
Certified Member of Professional Engineers – PEng, Australia (EA ID: 10190768) Sep 2024
References
Available on request
Interests
Singing and listening to Music, Reading and watching Movies
Awards
ODUA Scholarship, from Oduduwa Investment Company Ltd 2009, Ondo State Scholarship from Ondo State Government 2008
Training
- BPS X9 NMI Software Training, Germany Apr 2022
- BPS M7, NP, and NTL Training, Dubai (UAE) Mar 2022
- BPS X9 Basic Maintenance Training, Germany Feb 2020
- BPS C-Series and Numeron Training, Nigeria Dec 2019
- BPS 1040S Maintenance Training, Nigeria Oct 2013
Accomplishments
- Implemented BPS X9 software upgrade, increasing processing speed by 15% and reducing downtime by 10%.
- Resolved complex installation issues on BPS M7 and X9 systems, authoring official technical guide for future deployments.
- Delivered operational training for 35 staff, achieving full certification and enhancing machine handling skills.
- Executed preventive maintenance on currency systems, attaining 24 BN/s throughput at only 3% rejection rate.
- Supervised the overhaul of Man Rolland 700 varnishing machine, improving polymer banknote coating efficiency.
- Adapted BPS M7 machines for redesigned NGN banknotes, increasing processing efficiency by 40%.
- Managed DAG II Shredder and Bagging Unit installation, completing work 2 weeks early and cutting project costs by 20%.
Affiliations
- Professional Engineer (PEng), Australia (EA ID: 10190768), Sep 2024
- Certified Engineer, COREN, Nigeria (COREN ID: 864102), Dec 2021
- Nigeria Society of Engineers (NSE ID: 56156), May 2021
- Nigeria Institute of Management (NIM ID: 001394), Nov 2011
- Chartered in Management, Nigeria (ID: 0098122), Oct 2011
Additional Information
- BPS X9 NMI Software Training, Germany Apr 2022
- BPS M7, NP, and NTL Training, Dubai (UAE) Mar 2022
- BPS X9 Basic Maintenance Training, Germany Feb 2020
- BPS C-Series and Numeron Training, Nigeria Dec 2019
- BPS 1040S Maintenance Training, Nigeria Oct 2013
Timeline
SENIOR SERVICE ENGINEER
Giesecke+Devrient Currency Technology
01.2025 - Current
BPS C1
11.2019 - Current
BPS C6
11.2019 - Current
BPS C23
11.2019 - Current
ProNote 1.5f & ProNote 130
11.2019 - Current
FIELD SERVICE SUPPORT ENGINEER
Giesecke+Devrient Currency Technology
10.2019 - 12.2024
RESIDENT ENGINEER
Giesecke+Devrient Currency Technology
11.2013 - 10.2019
INDUSTRIAL ELECTRICIAN
Sumal Foods and Confectionery Limited
07.2013 - 09.2013
B.Eng - Electrical and Electronics Engineering
University of Ado (UNAD)
M.Eng - Electrical and Electronics Engineering
University Of Ilorin (UNILORIN)
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