MAYOMI VICTORIA
Shomolu
Summary
Experienced office clerk with a strong background in administrative support and customer service. Demonstrates proficiency in efficient planning and problem-solving, maintaining effective communication skills. Professional and knowledgeable individual with several years of experience contributing to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist / Protocol Officer
KENLEE SERVICES NIGERIA LIMITED
01.2018 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Welcomed Client's with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Scheduled, coordinated and confirmed appointments and meetings
- Sorted and delivered mail and packages upon arrival to correct staff members and departments
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Restocked supplies and submitted purchase orders to maintain stock levels
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Trained and sorted the team from guides in the conference halls to liaisons for VIP guests.
- Prepared documentation and apply for visas for the guests.
- Facilitated the accommodation and arrange the plan to provide useful trips during conference time.
- Assisted conference team in terms of interpretation and translation services.
- Planned/organized logistics and materials for board meetings.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation.
Client Service Officer
BELLFORTE CONSULTING SERVICES
09.2017 - 01.2018
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests
- Promptly responded to inquiries and requests from prospective customers
- Followed up with customers about resolved issues to maintain high standards of customer service
- Provided knowledgeable service and support for all customer needs
- Accepted and processed payments, updated accounts and issued receipts
- Communicated with clients regarding account services, statements, and balances
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Contact Center Agent
CONTACT SOLUTIONS LIMITED
03.2014 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted customers by answering questions and responding to inquiries
- Answered over 180 calls per shift to meet fast-paced call center demands
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer calls and emails to answer questions about products and services
- Entered customer information into customized computer system with Salesforce to document and organize client records
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management
- Established and fostered strong communication and interpersonal relationships through application of excellent interpersonal skills
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Responded to customer requests for products, services, and company information
- Resolved concerns with products or services to help with retention and drive sales
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Collaborated with shipping team to track shipments, verify orders and handle product returns
- Investigated and resolved customer inquiries and complaints quickly
- Followed up with customers about resolved issues to maintain high standards of customer service
- Maintained up-to-date knowledge of product and service changes
- Meet customer call guidelines for service levels, handle time and productivity
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Compiled status and performance reports for team leaders to address company strengths and weaknesses
- Attended telephone skills and program information training sessions to boost aptitude
- Trained new personnel regarding company operations, policies and services.
High School Secretary
OGHENOVO MEMORIAL INTERNATIONAL COLLEGE
09.2012 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Organized meetings, appointments, and conferences for staff members, maintaining a smooth-flowing schedule for all parties involved.
- Maintained an up-to-date inventory of office supplies by regularly monitoring stock levels and placing orders as needed.
- Processed incoming mail, distributing correspondence to appropriate recipients efficiently and accurately.
- Assisted in the development of school events and activities for increased student engagement and community involvement.
- Handled high volumes of phone calls and emails from parents, students, and staff members, providing timely responses while demonstrating professionalism at all times.
- Oversaw submission of accurate attendance records daily while following established procedures resulting in fewer discrepancies.
- Offered guidance on various topics such as academic deadlines or attendance policies through thorough knowledge of school resources available.
- Composed letters, memos, reports on behalf of administration when necessary, ensuring clear communication across various departments.
- Facilitated registration processes for new students by collecting required documentation and inputting data into the system accurately.
- Efficiently resolved scheduling conflicts between faculty, staff, and students by implementing a streamlined process for booking meeting spaces and resources.
- Assisted with budget preparation and tracking of expenditures for office related expenses, ensuring fiscal responsibility within the department.
Subject Teacher: Literature-in-English /Commerce
NAVINA COLLEGE
01.2013 - 03.2014
- Plan and deliver the Commerce national curriculum to students at a variety of learning levels across Js1 – Js3
- Provide students with tailored support to prepare them for their JSCE examinations
- Plan interesting lessons using innovating and appealing teaching methods that keeps student engaged and interested in learning
- Maintained an accurate record of students’ progress, setting attainable but challenging goals and enabling
- Review and mark student work fairly and in line with the curriculum guidance giving appropriate and clear feedback
- Communicate individual student progress both directly with the student and their parents/Guardian
- Responsible for a class/form for each school year, working closely with those students to support them through any academic or personal difficulties
- Managed student behavior in line with the school’s policies and procedure ensuring student behavior remains in line with the school behavior policy and taking appropriate disciplinary action where necessary
- Enhancing inter-personal relationship among the student
- Using the curriculum and current research based
- Participate in meeting, training and planning cooperation to fully meet each child’s needs
- Using of various assessment tool/strategies such as observations, children work samples etc
- To help make instructional decisions for individual student.
Information Officer (National Youth Service Corps)
Ministry of Health
08.2011 - 05.2012
- Advising organization on how best to reach people locally and community wide
- Research and collate information for media release and usage
- Dealing with queries confidently and represent the ministry in different programs
- Help directors plan events and travel arrangement
- Worked as part of communication teams to plan campaigns to reach communities with catchment area.
Education
Master of Science - Mass Communication
University Of Lagos
Lagos, Nigeria01-2021
Skills
- Empathy and patience
- Scheduling appointments
- Strong Organization
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Mail handling
- Office Management
- Travel Planning
- Meeting Preparation
- Travel Arrangements
- Office supply inventory control
- Meeting Coordination
- Travel Coordination
- Scheduling
- Administrative Support
- Office Administration
Certification
Certified Independent Travel Manger - 2024
Customer Success Fundamental - 2023
Certified Contact Centre Quality Analyst - 2015
Global Professional Certification for Frontline Customer Service 2014
Certificate in Basic Film Making Technique 2009
Timeline
Receptionist / Protocol Officer
KENLEE SERVICES NIGERIA LIMITED
01.2018 - Current
Client Service Officer
BELLFORTE CONSULTING SERVICES
09.2017 - 01.2018
Contact Center Agent
CONTACT SOLUTIONS LIMITED
03.2014 - 08.2017
Subject Teacher: Literature-in-English /Commerce
NAVINA COLLEGE
01.2013 - 03.2014
High School Secretary
OGHENOVO MEMORIAL INTERNATIONAL COLLEGE
09.2012 - 08.2013
Information Officer (National Youth Service Corps)
Ministry of Health
08.2011 - 05.2012
Certified Independent Travel Manger - 2024
Customer Success Fundamental - 2023
Certified Contact Centre Quality Analyst - 2015
Global Professional Certification for Frontline Customer Service 2014
Certificate in Basic Film Making Technique 2009
Master of Science - Mass Communication
University Of Lagos
Work Preference
Work Type
Part TimeContract WorkGig WorkFull TimeWork Location
HybridRemoteImportant To Me
Work-life balancePersonal development programsWork from home optionTeam Building / Company RetreatsPaid sick leaveFlexible work hoursCompany CultureCareer advancementPaid time offStock Options / Equity / Profit Sharing4-day work weekSimilar Profiles
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