Maya Soueid
Customer Support And Sales
Beirut
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction at Zeincrew and driving sales at Lecker cafe & the Greenery. Excelled in SEO & content marketing and demonstrated exceptional empathy and active listening skills. Increased customer engagement through innovative social media strategies. Skilled in Adobe and Excel, showcasing a blend of technical prowess and interpersonal finesse.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chat Support Representative
Zeincrew
Beirut
08.2024 - Current
- Monitored incoming chats on the website for prompt response times.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Utilized software programs such as Zendesk Chat for responding to customers' queries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Senior Customer Service Representative
Smart Source
Beirut
09.2023 - 05.2024
- Create new profiles and set up appointments for new clients.
- Handled the schedules of multiple doctors practising at the facility and filled up their schedules.
- Handled calls with patients to solve their issues and concerns.
- Communicated with the nurses and doctors to handle surgery, medicine, post-op, and many more related issues.
- Faxed orders to facilities for tests, and handled scheduling for the audiology department.
- Confirmed authorization and referrals for new patients due to company insurance policies.
Senior Digital Marketing Specialist
Yellow Pages Canada
Beirut
09.2022 - 10.2023
- I spoke with clients to update their information in the directory, yellowpages.ca.
- I prospected potential businesses for sales and listings on the SEO services.
- Created websites and advertising campaigns for potential clients, and billed advertisers.
- Cold calling from a dialer to sustain potential leads.
- Managed newer team members and helped with teaching.
- I spoke with clients to update their information in the directory.
- Sold websites, advertising services, multi-channel ads, and details about products.
Marketing Specialist and Virtual Assistant
VSA online Skating company
Remote
01.2022 - 09.2022
- Managed coaches' schedules and recorded upcoming classes.
- Handled all social media posts and responses to messages (Instagram, Facebook).
- Handed accounts and recorded sales made from all platforms for daily analysis.
- Organized and managed meetings and calendars.
- Supervised weekly Zoom classes to ensure coaches and students were dressed and acting properly as advised
Marketing Intern
Upbeat recreational center
Lagos
08.2021 - 12.2021
- Managed the company’s social media accounts. (Instagram, Facebook, Twitter, etc.)
- Conducted market research to identify trends, customer needs, and competitor activities.
- Managed and handled accounting records and expenses.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
Customer Sales and Service Expert
Lecker cafe & the Greenery
Lagos
02.2021 - 12.2021
- Handled accounts- total sales and expenses and Inventory management.
- Complete handling of incoming orders. Food control.
- Company representation at food fairs.
- Complete preparation of advertising materials and Marketing.
- Advised customers on product features, benefits, and warranties.
- Coordinating and executing events.
Education
High School Diploma -
Lwis USL
Lebanon 06-2021
Skills
- Language fluency
- Empathy display
- Performance tracking
- SEO & content marketing
- Sales and Advertising
- Teamwork and Problem solving
- Computer skills: adobe, excel, PowerPoint etc
- Communication and Active Listening
Certification
- Google Ad certification and Award in computing
- HIPAA
Languages
English
First Language
Arabic
Elementary (A2)
A2
Timeline
Chat Support Representative
Zeincrew
08.2024 - Current
Senior Customer Service Representative
Smart Source
09.2023 - 05.2024
Senior Digital Marketing Specialist
Yellow Pages Canada
09.2022 - 10.2023
Marketing Specialist and Virtual Assistant
VSA online Skating company
01.2022 - 09.2022
Marketing Intern
Upbeat recreational center
08.2021 - 12.2021
Customer Sales and Service Expert
Lecker cafe & the Greenery
02.2021 - 12.2021
High School Diploma -
Lwis USL
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