MAURICE KALU ONYEKACHI
Administrator, Manager, Entrepreneur & Sports Coach
1 Oremeji Street, Afro-Ajangbadi, ,Lagos
Summary
To work in a challenging organization that promotes individual capability as well as organizational growth, with skills and dedication required in achieving best organizational goals and objectives. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
Administrative Officer
Globus Resources Limited
Agbara
01.2017 - Current
- Scheduling meeting and booking conference rooms
- Hiring maintenance vendors to repairs or replace damaged office equipment
- Assisting the HR department with job postings and interviews
- Preparing expense reports and office budgets
- Answering telephone calls, responding to queries, and replying to emails
- Managing a team of client through adequate service delivery.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
Customer Service Representative
Red Tag
Lagos
01.2014 - 01.2017
- Answering telephone calls, responding to queries, and replying to emails
- Responding promptly to customer inquiries
- Communicating through various channels
- Acknowledge and resolving customer complaints
- Knowing our products inside and out so that you can answer questions.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed customer service orders promptly to increase customer satisfaction.
HR Manager
Corner Stone International Limited
Lagos
07.2010 - 07.2014
- Ensuring that safety standards are maintain and applied by workers when discharging their duties, to avoid loss to both Human and material entities
- Ensuring that all the staffs are on ground to discharge their collective responsibilities when needed
- Ensuring the smooth running of the job through the provision of adequate supervision
- Conducting personnel performance appraisals to assess training need and ensure adequate delivery of goods when needed
- Report on buying trends, customer needs, profits etc
- Complete store administration and ensure compliance with policy and procedure
- Meet sales goals by motivating, mentoring and providing feedback to sales staffs
- Ensure high levels of customers' satisfaction through excellence service delivery.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Supervised and mentored direct reports and developed talented HR teams.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Developed focused training programs, leadership pipeline and succession plans.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Spearheaded successful workforce planning efforts, aligning staffing needs with company objectives.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
- Supported business growth by developing talent acquisition strategies that targeted top industry professionals.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Established clear succession plans to ensure leadership continuity during periods of transition or growth.
- Championed organizational health initiatives promoting overall well-being of staff members which resulted in heightened morale and productivity.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Created a structured internship program, fostering strong relationships with educational institutions and attracting new talent to the organization.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Motivated employees through special events and incentive programs.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Higher National Diploma(HND) - Business Administration And Management
DS Adegbenro ICT Polytechnic
Ogun State 10.2014
Diploma Certificate in Microsoft Word, Data Entry, Operations & Desktop Publishing - undefined
Bright Computer Training Institute
Senior Secondary School Certificate - undefined
Newland Secondary School
First School Leaving Certificate - undefined
Zumuratul Islamiyah Primary School
undefined
C.I.P.M (Chartered Institute of Personnel Management)
Certificate In Retail Management - Merchandising, Distribution & Marketing
Alison School
Republic Of Ireland 06.2024
Diploma Certificate - Physical And Health Education
Alison School
Republic Of Ireland 02.2024
Diploma Certificate - Fire, Safety & Control Management
Alison School
Republic Of Ireland 02.2024
Diploma Certificate - Coaching And Sports Management
Alison School
Republic Of Ireland 01.2024
Ordinary National Diploma (OND) - Business Administration And Management
DS Adegbenro ICT Polytechnic
Ogun State 09.2012
Skills
Proficiency in the use of Microsoft Office (Word, Excel & Power Point)
Maritalstatus
Married
Stateoforigin
Abia
Localgovtarea
Bende L.G.A
Religion
Christianity
Sex
Male
Technicalcompetence
- Proficient in general administration
- Broad knowledge in Agricultural Extension and administration
- Excellent communication and writing skills
- Efficient time management skills
- Proficient in data management and general office management practice
- Good discerning skills
- Excellent team management skills
- Good negotiation skills
- Good strategic planning and sourcing skills
- Excellent information management skill
- Excellent reporting, stock taking and logistics management skills
Researchpublications
Problem and Prospect of entrepreneurship development in Nigeria, 2012-2014
Personal Information
- Date of Birth: 06/03/86
- Nationality: Nigeria
References
Available upon request
Timeline
Administrative Officer
Globus Resources Limited
01.2017 - Current
Customer Service Representative
Red Tag
01.2014 - 01.2017
HR Manager
Corner Stone International Limited
07.2010 - 07.2014
Higher National Diploma(HND) - Business Administration And Management
DS Adegbenro ICT Polytechnic
Diploma Certificate in Microsoft Word, Data Entry, Operations & Desktop Publishing - undefined
Bright Computer Training Institute
Senior Secondary School Certificate - undefined
Newland Secondary School
First School Leaving Certificate - undefined
Zumuratul Islamiyah Primary School
undefined
C.I.P.M (Chartered Institute of Personnel Management)
Certificate In Retail Management - Merchandising, Distribution & Marketing
Alison School
Diploma Certificate - Physical And Health Education
Alison School
Diploma Certificate - Fire, Safety & Control Management
Alison School
Diploma Certificate - Coaching And Sports Management
Alison School
Ordinary National Diploma (OND) - Business Administration And Management
DS Adegbenro ICT Polytechnic