Maureen Obiageri Esenowo
Lagos,Nigeria
Summary
A highly skilled professional with a strong foundation in problem solving, leadership, and interpersonal communication. Demonstrates keen observational ability and critical thinking to effectively manage performance and ensure confidentiality. Known for reliability, adaptability, and the ability to work under pressure while maintaining clear communication and organisational skills. Goal-oriented with a proven track record in customer service and relationship building.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work history
Virtual Executive Assistance
Upwork,Remote
Lagos, Nigeria
05.2021 - 06.2024
- Implemented cost-saving measures, reducing overheads significantly.
- Conducted extensive market research for better understanding of competitor strategies.
- Negotiated favourable contracts for maximised profit margins.
- Achieved increased customer satisfaction by 90% with focused marketing campaigns.
- Conducted comprehensive risk assessments, ensuring company stability growth.
- Established strong industry partnerships for mutual business growth.
- Identified growth opportunities, leading to business expansion.
- Spearheaded major projects, yield significant improvements in efficiency and productivity.
- Fostered collaborative work environment to enhance team performance.
- Spearheaded strategic planning,decision-making processes aligning with mission and stakeholder interests.
- Created successful business culture focused on performance.
- Led team for successful execution of annual corporate goals.
- Developed robust business plans to ensure market competitiveness.
- Influenced positive organisational change with effective leadership techniques.
- Executed global communication strategy, resulting in unified global brand messaging .
- Fostered a collaborative work environment to enhance team performance.
- Drove innovation within the organisation with creative problem-solving strategies.
- Spearheaded strategic planning initiatives to align organisational objectives with market dynamics, driving sustained business growth.
Digital Marketing Executive
Royal International
Lagos Ikeja, Nigeria
12.2017 - 01.2019
- Led CRM system overhaul improving communication efficiency with customers.
- Increased brand visibility and sales by 80% by implementing innovative digital marketing strategies.
- Established strong online presence through effective blog posts and articles writing.
- Analysed market trends, resulting in more targeted online advertising.
- Conducted competitor analysis using digital tools which led to more informed decision making.
- Coordinated with sales team for synchronisation of online and offline marketing efforts.
- Spearheaded content strategy planning resulting in increased organic search results.
- Developed engaging social media campaigns for improved customer engagement.
- Leveraged social media platforms to increase company's reach and interaction.
- Performed detailed market and competitor analyses to inform digital marketing strategy.
- Optimised sales methods by 60% to best engage, acquire and retain customers.
- Developed marketing plans to support department strategies.
Assistant manager
Esenowo Nigeria Company
Lagos, Nigeria
03.2011 - 06.2017
- Provided excellent customer service leading to repeat business and customer loyalty.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Increased staff productivity by providing comprehensive training programmes.
- Successfully delivered on tasks within tight deadlines.
- Displayed energy,enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
- Monitored sales performance regularly adjusting strategies as required.
- Created positive work environment, resulting in higher employee morale.
- Minimised inventory loss for improved profit margins.
- Handled customer complaints effectively, restoring trust in our brand.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Spearheaded all sales activities and increased annual revenue by 80%
Government Tutor
Fosterhoney School
Lagos, Nigeria
02.2013 - 03.2014
- Maintained records of each student's progress, identifying areas needing further improvement.
- Encouraged open communication during sessions, enhancing comfort levels and participation rates.
- Improved academic performance by 80% through targeted tutoring sessions focused on trouble areas.
- Conducted one-on-one sessions for personalised attention to each student's needs.
- Managed multiple students simultaneously whilst maintaining high quality instruction.
- Provided additional resources outside tutoring hours for continued self-study.
Education
NYSC Certificate - History And International Relations
National Youth Service Corps (NYSC)
Nigeria 05.2013 - 06.2014
Bachelor of Arts - History and International Relations
Abia State University
Nigeria 08.2006 - 09.2010
Computer Training - Microsoft
Computer Training
Nigeria 01.2005 - 12.2005
WAEC Certificate - WAEC
West African Examination Council
Nigeria 03.2003 - 09.2004
First School leaving Certificate - First School Living
First School Leaving
NIgeria 01.1992 - 03.1997
Skills
- Problem Solving
- Leadership skill
- Critical Thinker
- Performance Management
- Understanding of Confidentiality
- Goal Oriented
- Customer Service
- Ability To Work Under Pressure
- Organisational Skill
- Analytical Skill
- Reliability
- Clear Communication Skill
- Adaptability
Languages
English
Fluent
igbo
Fluent
Affiliations
- Reading
- Cooking
Timeline
Virtual Executive Assistance
Upwork,Remote
05.2021 - 06.2024
Digital Marketing Executive
Royal International
12.2017 - 01.2019
NYSC Certificate - History And International Relations
National Youth Service Corps (NYSC)
05.2013 - 06.2014
Government Tutor
Fosterhoney School
02.2013 - 03.2014
Assistant manager
Esenowo Nigeria Company
03.2011 - 06.2017
Bachelor of Arts - History and International Relations
Abia State University
08.2006 - 09.2010
Computer Training - Microsoft
Computer Training
01.2005 - 12.2005
WAEC Certificate - WAEC
West African Examination Council
03.2003 - 09.2004
First School leaving Certificate - First School Living
First School Leaving
01.1992 - 03.1997
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