Summary
Overview
Work History
Education
Skills
Interests
Software
Certification
Work Availability
Quote
Timeline
Hi, I’m

Maureen Onuoha

CUSTOMER SUPPORT
Lagos,Lagos State, Nigeria
Maureen Onuoha

Summary

Accommodating customer support with 2 years of experience delivering solid customer care while enhancing relationships. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous ticketing systems like Zendesk, Helpdesk, etc. Highly motivated and driven to achieve set goals and targets.

Overview

2
years of professional experience
4
years of post-secondary education
2
Certifications
1
Language

Work History

Horn Nutrition And Wellness
Abuja, FCT

Customer Support Executive
05.2020 - 06.2022

Job overview


  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and didiffuseense situations.
  • Conducted surveys to determine customer opinion of products and services.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

College of Nursing, Amaigbo Imo State, Nigeria
Imo State, Nigeria

Diploma from Nursing
11.2012 - 05.2016

University Overview

Alison (Certificate Course)
Online

Diploma from Maintaining And Building Customer Relationship
05.2023 - 07.2023

University Overview

Skills

Customer Inquiry Management (CIM)

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Interests

Customer Experience/success manager

Cybersecurity

Data analysis

Software

Zendesk

Helpdesk

Slack

Salesforce

Livechat

Shopify

Asana

Trello

Microsoft office

Google suite

Zoho CRM

Certification

Technical support (Coursera certificate)

Availability
See my work availability
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Quote

Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu

Timeline

Alison (Certificate Course)
Diploma from Maintaining And Building Customer Relationship
05.2023 - 07.2023

Technical support (Coursera certificate)

06-2022

Customer service excellence (Alison certificate)

01-2022
Customer Support Executive
Horn Nutrition And Wellness
05.2020 - 06.2022
College of Nursing, Amaigbo Imo State, Nigeria
Diploma from Nursing
11.2012 - 05.2016

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Maureen OnuohaCUSTOMER SUPPORT