Matthew Thomas
Student Recruitment/Business Development Manager
Abuja
Summary
A highly skilled and experienced professional in International Student Recruitment, boasting over 6 years of expertise in customer relationship management. With a proven track record of successfully developing and executing marketing strategies to drive awareness and strengthen conversion rates. Proactive with exceptional communication skills and a professionally certified student counselor. Passionate about Higher Education and committed to delivering outstanding customer experiences. With a unique blend of strategic thinking, creativity, and result-oriented mindset, fostering strong relationships, driving student enrollment.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Marketing Manager
Student Connect
6 2023 - Current
- Manage communications across various platforms, ensuring consistent messaging that aligned with institutional branding guidelines.
- Provide exceptional guidance to prospective students throughout application process, leading to increased conversion rates from inquiry stage to enrollment completion.
- Enhance student recruitment results by boosting brand awareness and generating leads as well as, developing and implementing strategic marketing trends, campaigns and programs to reach target audience.
- Place advertisements, evaluate applicant credentials, conduct initial interviews and pre-screening assessments.
- Coordinate educational fairs, exhibitions and Open days showcasing partner institutions and programs while overseeing optimized digital presence by creating engaging ads for social media channels aimed at attracting prospective students.
- Initiate and negotiate B2B partnerships with key influencers, maximizing brand exposure in target markets.
Customer Service Representative
One Network Integrated Links Limited
01.2021 - 11.2021
- Managed escalated customer issues effectively, ensuring timely resolutions that maintained satisfaction levels.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Officer
envío Logistics Limited
01.2019 - 11.2019
- Developed logistical checklists to guide activities support.
- Collaborated closely with sales teams to align logistic strategies with customer requirements, ensuring optimal service levels and positive client experiences.
- Conducted regular risk assessments on logistics operations, identifying potential vulnerabilities and implementing effective mitigation measures.
- Ensured compliance with industry regulations by monitoring relevant laws and guidelines, minimizing legal risks associated with international trade practices or hazardous material handling procedures.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Administrative Assistant
Degok hotels
04.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Science - BTech. Entrepreneurship/Entrepreneurial Studies
Federal University of Technology Minna
Minna, Niger State, Nigeria 04.2001 -
Skills
Student Counseling
Digital Marketing
Client Relationship Management
Adaptability and Flexibility
Market Research Analysis
Marketing Strategy Development
Brand Promotion
Applicant Tracking Systems
Microsoft Office
Teamwork and Collaboration
Certification
The Fundamentals of Digital Marketing - Google
Timeline
Customer Service Representative
One Network Integrated Links Limited
01.2021 - 11.2021
Customer Service Officer
envío Logistics Limited
01.2019 - 11.2019
Administrative Assistant
Degok hotels
04.2016 - 01.2017
Bachelor of Science - BTech. Entrepreneurship/Entrepreneurial Studies
Federal University of Technology Minna
04.2001 -
Marketing Manager
Student Connect
6 2023 - Current
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