CRM & Customer Management
Mary Onwughalu
BMLS, PGD (Public Health), MPH
Port Harcourt,Rivers State
Summary
Accomplished medical laboratory scientist with over 13 years of experience and a master's in public health (MPH). Specializes in epidemiology, disease surveillance, and community health programs. Certified data analyst with expertise in Power BI, Python, SQL, and Microsoft tools for effective data analysis and visualization. Demonstrated success in quality assurance, infection control, and patient risk management.
Overview
13
13
years of professional experience
1
1
Language
Work History
Public Health Educator (Contract)
The AfricanMom Summit
01.2024
- Designed and delivered health education series addressing recurrence of Urinary Tract Infections (UTIs) among African women
- Developed culturally sensitive educational materials and facilitated interactive online sessions
- Empowered over 500 women with practical knowledge on prevention, symptoms, and when to seek care
Program Coordinator – Public Health Projects
NGO / Public Health Organization
11.2023
- Led social mobilization and awareness campaigns for malaria prevention targeting pregnant women and children under five
- Monitored and evaluated project outcomes preparing reports for stakeholders using Excel and PowerPoint
- Collaborated with NGOs to deliver public health talks on communicable disease prevention
Public Health Data Analyst / Consultant
Technique Consulting Limited
07.2023 - Current
- Executed data analysis for public health projects utilizing SQL, Python, and Power BI to deliver actionable insights for intervention strategies.
- Created and sustained interactive Power BI dashboards for monitoring key performance indicators (KPIs) in health programs.
- Cleansed, processed, and validated large datasets from health records to ensure data integrity for stakeholder reporting.
Senior Medical Laboratory Scientist
Mast Medical Laboratory
01.2008 - Current
- Conduct daily laboratory operations including specimen collection, sample preparation, analysis, and result reviews ensuring accuracy and timeliness
- Participate in Quality Assurance (QA) programs and External Quality Assessment (EQA) schemes contributing to 15% reduction in laboratory errors
- Supervise and train junior laboratory scientists while managing equipment maintenance, inventory control, and reagent procurement
- Address patient and clinician concerns regarding test results, investigate root causes of errors, and implement corrective actions
- Ensure compliance with patient confidentiality protocols (NDPR) and infection control standards to minimize litigation and health risks
- Collaborate with infection control team to develop and enforce waste disposal and biosafety protocols
Education
Data Analyst Certificate - undefined
01.2022
Master of Public Health - Public Health
Imo State University
Owerri01.2017
PGD - Public Health
Imo State University
Owerri01.2015
Bachelor of Medical Laboratory Science - Medical Laboratory Science
Madonna University
Okija01.2009
Skills
Data visualization and reporting Power BI dashboards Excel charts Interactive reporting
Microsoft Office Suite Excel, Word, PowerPoint, Teams, Outlook
Public health and epidemiology Disease surveillance Health promotion Program coordination Infection prevention and control
Quality assurance and risk management Customer service excellence Operations management Stakeholder engagement
Research and due diligence
Sales proficiency
Customer Relations
Training and mentoring
Team Building
References
Available upon request
Accomplishments
- Reduced laboratory errors by 15% through implementation of Quality Assurance (QA) and External Quality Assessment (EQA) protocols
- Successfully managed community malaria awareness project reaching over 1,000 pregnant women and caregivers of children under five in Rivers State
- Developed interactive Power BI dashboards for monitoring KPIs in public health programs
- Designed health education series on recurrent Urinary Tract Infections (UTIs) reaching over 500 women online via The AfricanMom Summit
Software
Project & Task Management
Communication & Team Collaboration
Design & Presentation