AMANDA EBUBE OKEKEANAKO
No 2 Femi Otedola Crescent Abuja
Summary
Proven track record in enhancing office efficiencies and customer satisfaction at NIGERIAN COMMUNICATIONS COMMISSION /NYSC through expert database management and exceptional internal communications. Skilled in navigating complex customer relations and streamlining document control processes, achieving significant improvements in client trust and operational productivity.
Overview
12
12
years of professional experience
Work History
Administrative Assistant for Int’l Affairs Unit
NIGERIAN COMMUNICATIONS COMMISSION /NYSC
2023.08 - 2024.07
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Executive
CUBANA
2020.07 - 2020.12
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service Manager
EMILY RESTAURANT
2018.01 - 2018.12
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Officer
Dolphin Restaurant
2012.02 - 2014.12
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Arts - History And International Studies
UNIVERSITY OF NIGERIA, NSUKKA
Enugu, Enugu State, Nigeria11.2022
Skills
- Filing
- Appointment Scheduling
- Document Control
- Mail handling
- Travel Coordination
- Database Management
- Reading Comprehension
- Internal Communications
- Document Management
- Client Relations
Travelling
Travelling is more than just a leisure activity for me; it’s a hobby that broadens my perspective, enriches my experiences, and shapes my understanding of the world.
Timeline
Administrative Assistant for Int’l Affairs Unit
NIGERIAN COMMUNICATIONS COMMISSION /NYSC
2023.08 - 2024.07
Customer Service Executive
CUBANA
2020.07 - 2020.12
Customer Service Manager
EMILY RESTAURANT
2018.01 - 2018.12
Customer Service Officer
Dolphin Restaurant
2012.02 - 2014.12
Bachelor of Arts - History And International Studies
UNIVERSITY OF NIGERIA, NSUKKA
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