Maryclare Chinonye Odimegwu
Lugbe
Summary
Results-driven Logistics Officer with extensive experience in client coordination, shipment tracking, and customer relationship management. Proven expertise in office administration and daily operations support ensures efficient workflow. Skilled in team supervision and timely dispatch, contributing to enhanced operational efficiency and service delivery.
Overview
7
7
years of professional experience
Work History
Logistics/DHL Officer
Remmykay Travels and Logistics
Abuja
11.2024 - 04.2026
- Coordinated travel arrangements for clients to ensure smooth logistics.
- Ensured timely dispatch and tracking of shipments.
- Handled inquiries and provided support for customer service issues.
- Maintained accurate records of bookings and client interactions.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
Secretary
Remmykay Travels and Logistics
Abuja
06.2023 - 11.2024
- Scheduled appointments and meetings for staff and clients, enhancing organization and efficiency.
- Coordinated with vendors to confirm bookings and resolve issues, ensuring seamless operations.
- Responded to client inquiries and provided relevant information, fostering positive customer relationships.
- Supported administrative tasks, ensuring smooth office operations daily.
- Answered incoming phone calls and responded to inquiries promptly.
Customer Care Officer
Unique Ventures - (Phone Accessories Dealers)
Abuja
01.2020 - 10.2020
- Processed customer orders and managed transaction details to ensure accurate fulfillment.
- Assisted customers with inquiries about phone accessories and product features to enhance their purchasing decisions.
- Maintained updated knowledge of new product releases and promotions.
- Performed data entry tasks to track orders and update records, supporting overall order management.
Customer Care Representative
Ethel Ventures/HP Computer Distributors
Abuja
02.2019 - 02.2020
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on product features and benefits to enhance their experience.
- Assisted customers with inquiries while providing detailed product information.
- Conducted follow-up calls to confirm customer satisfaction and resolve concerns.
Education
Bachelor of Arts - English Education
University of Nigeria, Nsukka
Enugu11-2019
Skills
- Shipment tracking
- Order processing
- Travel logistics
- Client coordination
- Customer relationship management
- Data management
- Reporting and documentation
- Administrative support
- Team supervision
- Time management
- Detail-oriented
- Team collaboration
- Effective communication
- Problem-solving
- Problem-solving abilities
- Active listening
- Self motivation
Timeline
Logistics/DHL Officer
Remmykay Travels and Logistics
11.2024 - 04.2026
Secretary
Remmykay Travels and Logistics
06.2023 - 11.2024
Customer Care Officer
Unique Ventures - (Phone Accessories Dealers)
01.2020 - 10.2020
Customer Care Representative
Ethel Ventures/HP Computer Distributors
02.2019 - 02.2020
Bachelor of Arts - English Education
University of Nigeria, Nsukka