MARYANNE UGONNE EZE
Production Manager
Ibadan,OY
Summary
I am a result-driven Engineering professional, offering years of cross-company experience in lean Manufacturing and exceptional Customer Service delivery. With proven competence in continuous improvement mastery, team-building ability, outstanding analytical skills, problem-solving skills, organization, leadership, and prioritization skills.
I am a goal-oriented Production Line Lead with over four (4) years of manufacturing experience in production, management and implementation of lean process and organizational strategies to deliver breakthrough results in achieving organizational goals.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
MANUFACTURING LINE LEAD
British American Tobacco
, West and Central Africa area
04.2021 - Current
- Autonomous Maintenance (AM) Pillar Member
- Lead a team of 57 people to manufacture products to specified quality standards on time and in full at optimum cost, while complying with Quality and EHS standards (Quality Trigger System, Pulsar Observation system and Incident Elimination)
- Set the Daily, Weekly, and Monthly Directional Settings for the team to troubleshoot, prioritize and allocate resources to eliminate losses and improve the Overall Equipment Efficiency (OEE) and the team’s performance
- Develop, review, and lead the execution of 90 days Master plans for the production Lines using IWS tools to eliminate chronic losses to achieve breakthrough results in machine performance
- Own the Cleaning, Inspection and Lubrication (CIL) and Defects Handling (DH) Daily Management Systems
- Responsible for the development of the team's capability on Autonomous Maintenance (AM)
- Responsible for the management of the Production Lines and Team KPI’s on Safety, Overall Equipment Efficiency (OEE), Mean Time Between Failure (MTBF), Quality, Waste, Team capability development and Cost
- Responsible for the execution of weekly DMS health checks by DMS owners, identifying gaps in systems, and implementing appropriate countermeasures.
- Prioritized employee safety to reduce incidents.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Perform root cause analysis to determine quality issues and develop long-term solutions.
- Key liaison between operation and support functions
PROCESS LEAD, IWS
British American Tobacco
, West and Central Africa area
11.2019 - 03.2021
- Loss Elimination Pillar, (Work Process Improvement owner for SMD)
- Own the Centerline (CL) Management System for the Production Lines
- This includes Establishing CL targets & Limits, ensuring CL audits & Health Checks are conducted, developing control strategies to enable team respond to out-of-control situations
- Lead the Rapid Change Over Daily Management System (DMS), including establishing changeover Standards for all SKUs, reviewing changeover critiques with aim of identifying & implementing improvement opportunities, and executing health check & audits
- Analyze production lines data to identify and prioritize loss elimination opportunities to improve and deliver the production line KPIs – OEE, MTBF, Stops and Waste
- Develop the operating team’s technical understanding and mastery of process control
- Team’s expert at Root-Cause Analysis problem solving for Chronic Line Losses, Process Failures, Breakdown and Stops
- Coach the team on problem-solving skills and the use of standard troubleshooting tools (IPS - Initial Problem-Solving tools, 6W2H, Fishbone Analysis, 5-Why, UPS - Unified Problem-Solving tool) to reduce unplanned machine downtime
- Own the Rapid Change Over Daily Management System (DMS), reviewing changeover critiques to identify gaps and implement improvement opportunities
- Own the Change management Daily Management System (DMS), validate processes, benchmarking, and reapplication of best practices across operations, equipment for plant-wide loss elimination
- Led projects and analyzed data to identify opportunities for improvement.
- Piloted a Loss Elimination project on a production line with a team of 22 people, which reduced the machine stops by 46% from a daily average of 252 stops to 135 stops in 2 months and an increase in machine Mean Time Between Failure (MTBF) by 78%
IWS ASSISTANT PROCESS LEAD, SMD
British American Tobacco
08.2018 - 10.2019
- Achieved a 10% increase in the Overall Equipment Efficiency (OEE) by eliminating chronic losses on the equipment using Unified Problem Solving (UPS) tool and development of teams’ capability on IWS (Integrated work system)
- Achieved a 42% reduction on winnowing waste from the previous year’s result by developing and deploying a Daily Waste Management process across Secondary Manufacturing Department (SMD)
IWS ASSISTANT PROCESS LEAD, PMD
British American Tobacco
, West
04.2017 - 07.2018
- Achieved above 70% reduction in Tobacco supply unplanned downtime to Secondary Manufacturing Department (SMD) by developing and deploying a work process procedure to resolve losses that delayed the supply of tobacco from the Primary Manufacturing Department (PMD) to the Secondary Manufacturing Department (SMD)
- Responsible for the deployment of IWS standards and processes
- Analyze machine data to identify and prioritize loss elimination opportunities.
CUSTOMER SERVICE CONSULTANT / PRODUCT SPECIALIST
Smile Communications Nigeria, Challenge
10.2014 - 03.2017
- Ibadan
- Support in managing a collection of over 140,000 customers’ accounts within Ibadan, Lagos, Abuja and Port-Harcourt, implementing corporate plans and meeting business objectives
- Provided quality service delivery to account holders on all channels, which includes; Telephone, Emails, Webchat, Jira, Skype and Social Media using "Sprout Social Media Management Dashboard"
- Managing online brand and product campaigns to raise brand awareness
- Training of new employees on products and service offering
- Implemented a work strategy that improved the team’s product knowledge KPI by 33% and overall Customer service delivery KPI by 27
EXECUTIVE ASSISTANT
Esmeralda Multi Services Limited
, Lagos
10.2012 - 10.2014
- Deployed marketing strategies and drafted business documents to facilitate sales which yielded 50% increase in completed sales within 1 months
- Provide IT and technical support to staff and management of company’s website
- Designing of 2D and 3D floor, office and building plans for prospective local and international clients
- Creating and designing of offer letters, letter of Intent, letters of Negotiation templates for Rent and Sales of landed properties
- Preparing and editing correspondence, reports, and presentations
- In charge of registering the company on vendor database of identified clients
- Sending out company’s listings and handling of incoming mails
- Designing of bulletin for advertising properties for Rent and for Sale
- Maintaining office supply inventories
Education
Bachelor of Engineering (B.Eng) - Electrical Electronics Engineering
Madonna University
Nigeria 10.2005 - 09.2010
Senior School Certificate -
Regina Pacis College, WAEC
01.1998 - 01.2004
Skills
Excellent Communication
Strong interpersonal, and collaboration skills
Operations Management
Critical Thinking
Lean Six Sigma
Problem-Solving
Strong knowledge and use of IWS tools; IPS, 6W2H, Fishbone analysis, 5-Whys, UPS
Strong team-building abilities
Training and Development
Quality Control Analysis
Exceptional customer service relation
Autonomous Maintenance, Step 1-3
Time Management and organizational skills
Additional Information
- EXTRA-CURRICULAR LEADERSHIP EXPERIENCE , Head of Welfare - Guild of Saint Anthony of Padua, Madonna University (2009-2010)
Certification
Lean Six Sigma Foundations, LinkedIn
Timeline
Lean Six Sigma Foundations, LinkedIn
12-2021
Operational Excellence, LinkedIn
12-2021
MANUFACTURING LINE LEAD
British American Tobacco
04.2021 - Current
Creating and Giving Business Presentations, LinkedIn
12-2020
PROCESS LEAD, IWS
British American Tobacco
11.2019 - 03.2021
IWS ASSISTANT PROCESS LEAD, SMD
British American Tobacco
08.2018 - 10.2019
IWS ASSISTANT PROCESS LEAD, PMD
British American Tobacco
04.2017 - 07.2018
Diploma in Customer Care Services, Alison.com
05-2015
CUSTOMER SERVICE CONSULTANT / PRODUCT SPECIALIST
Smile Communications Nigeria, Challenge
10.2014 - 03.2017
EXECUTIVE ASSISTANT
Esmeralda Multi Services Limited
10.2012 - 10.2014
Bachelor of Engineering (B.Eng) - Electrical Electronics Engineering
Madonna University
10.2005 - 09.2010
Senior School Certificate -
Regina Pacis College, WAEC
01.1998 - 01.2004