Maryann Ejimadu
Enugu
Summary
Experienced and self motivated Content Moderator, Customer support specialist and confident communicator with the ability to evolve my skills to adapt to any working environment. Skilled ability to efficiently better customer experience with product education, timely assistance, helpful feedback and quick conflict management response.
Overview
1
1
year of professional experience
Work History
Content Moderator/ Customer Support Specialist
Blockstars
01.2022 - 01.2023
- Detailed content compilation with company guidelines while moderating a discord community with over 10,000 active members.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Reduce rule breaking behaviors from users by 20% by observing any trends in user behavior and improving policies.
- Contributed to a positive online community and increase in engagement by hosting daily community events and games
Customer Support Specialist
Mean Finance
12.2021 - 03.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Education
Bachelor - Political Science
University of Nigeria Nsukka
Nsukka Enugu 03.2024
Skills
- Patience and tolerance
- Content management
- Customer service
- Planning and coordination
- Team collaboration
- Problem solving
Timeline
Content Moderator/ Customer Support Specialist
Blockstars
01.2022 - 01.2023
Customer Support Specialist
Mean Finance
12.2021 - 03.2022
Bachelor - Political Science
University of Nigeria Nsukka
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