MARYAM IBRAHIM
Ilorin, Kwara State,KW
Summary
Dynamic professional with a proven track record in office administration and customer service excellence, honed at H20 Studio. Skilled in Microsoft Office and exceptional verbal communication, I consistently enhance client satisfaction and efficiency. Expert in managing high-volume tasks with critical thinking and active listening, achieving top performance in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teaching Assistant
National Youth Service Corps, NYSC
02.2023 - 11.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
Receptionist
Awrab Suite Hotel
09.2018 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Waitress Trainer
Captain Cook Restaurant
11.2016 - 08.2017
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Secretary
H20 Studio
09.2014 - 02.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate of Applied Science - Hospitality Administration And Management
Kwara State Polytechnic
Ilorin, Kwara State, Nigeria08.2022
Skills
- Customer Service
- Spreadsheet Management
- Office Administration
- Verbal and written communication
- Microsoft Office
- Excel spreadsheets
- Critical Thinking
- Time Management
- Organization skills
- Data Entry
- Problem-solving abilities
- Active Listening
Certification
- Product management Training - 6weeks Ongoing
- ALXAICE AI Training - 6weeks - Ongoing
- Cybersecurity Training - 12weeks - Ongoing
dancing
Dancing is a source of joy for me, yet I tend to prefer dancing in the comfort of my own space due to my shy nature.
Languages
yoruba
Native language
English
Upper intermediate
B2
hausa
Elementary
A2
Timeline
Teaching Assistant
National Youth Service Corps, NYSC
02.2023 - 11.2023
Receptionist
Awrab Suite Hotel
09.2018 - 11.2022
Waitress Trainer
Captain Cook Restaurant
11.2016 - 08.2017
Secretary
H20 Studio
09.2014 - 02.2015
Associate of Applied Science - Hospitality Administration And Management
Kwara State Polytechnic