CLIENT/CUSTOMER RELATIONS
MARY UTAJI
CUSTOMER SERVICE REPRESENTATIVE
ABUJA,JABI
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
SALES REPRESENTATIVE/BEAUTY ADVISOR
PERFECT TRUST COSMETICS &WELLNESS LTD
ABUJA, FCT
03.2021 - Current
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Documented customer interactions using SalesForce to capture data in processing system.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Cold-called leads and closed large number of new sales over several months.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
RESEARCH ASSISTANT
DEVATOP CENTRE FOR AFRICA DEVELOPMENT
ABUJA, FCT
01.2020 - 03.2020
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Demonstrated strong writing skills to generate original correspondence and reports.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Helped team meet regulatory requirements by coordinating documentation and filings.
ADMINISTRATIVE ASSISTANT
MINISTRY OF YOUTH & SPORTS
CALABAR, CROSS RIVER
11.2018 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created PowerPoint presentations for business development purposes.
- Executed record filing system to improve document organization and management.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
YOUTH CORP STAFF
BETHESDA PHYSIOTHERAPY CLINIC
CALABAR, CROSS RIVER STATE
01.2019 - 05.2019
- Worked with licensed physiotherapist to provide care to patients.
- Performed clerical functions; scheduled appointments, responded to phone calls, reply emails, observe treatment progress of patient and report to the medical doctor in charge.
Education
Bachelor of Science - HUMAN KINETICS
UNIVERSITY oF ILORIN
KWARA STATE, NIGERIA 11.2014 - 09.2018
Skills
Retail execution
Strategic sales knowledge
Complaint resolution
Sales expertise
Till counting
Speechwriting and messaging
Collaboration
Technical knowledge
Information gathering and analysis
Good Telephone Etiquette
Planning and Coordination
Interests
GAMING
SPORT/SWIMMING
Timeline
SALES REPRESENTATIVE/BEAUTY ADVISOR
PERFECT TRUST COSMETICS &WELLNESS LTD
03.2021 - Current
RESEARCH ASSISTANT
DEVATOP CENTRE FOR AFRICA DEVELOPMENT
01.2020 - 03.2020
YOUTH CORP STAFF
BETHESDA PHYSIOTHERAPY CLINIC
01.2019 - 05.2019
ADMINISTRATIVE ASSISTANT
MINISTRY OF YOUTH & SPORTS
11.2018 - 11.2019
Bachelor of Science - HUMAN KINETICS
UNIVERSITY oF ILORIN
11.2014 - 09.2018